Auto-resolve Zendesk tickets with AI-suggested responses
Surface the right resolution from similar past tickets, Zendesk Guide articles, and macros, directly inside the agent workspace. Agents get one-click suggestions instead of hunting through knowledge bases.
IrisAgent Inside Your Zendesk Workspace
AI-powered suggestions, sentiment analysis, and similar tickets, all in a sidebar that lives right inside Zendesk.
#TK-4821: Cannot export data to CSV
High PriorityBug Report✦ AI-Tagged
JD
James Donovan · Customer · 12 minutes ago
Hi, I'm trying to export my project data to CSV but the button seems greyed out. I have an Enterprise plan and this was working fine last week. I've tried refreshing and clearing cache. Can you help?
SK
Sarah Kim · Support Agent · Composing...
Typing response...
⚡
IrisAgent Assist
AI-powered suggestions for Zendesk
💡 Suggested Response
Hi James! This is a known issue after our v3.2 update. Go to Settings → Exports → Re-authorize. If the button is still greyed out, share your Project ID and I'll escalate to engineering.
📊 Customer Sentiment
😐
Mildly Frustrated
Enterprise · 2yr tenure
📋 Case Summary
Enterprise customer unable to export CSV since v3.2 update. Likely related to known permission regression in JIRA-2847.
🔗 Similar Resolved Tickets
#TK-4790CSV export broken after update
96%
#TK-4756Export permissions missing
91%
Grounded AI answers on Zendesk chat and messaging
IrisGPT is a grounded AI answer bot for Zendesk that generates multilingual, accurate answers trained on your Zendesk Guide articles and ticket history. Every reply is validated against your Zendesk Guide and ticket history by a Hallucination Removal Engine, so customers get correct answers, not guesses. Complements native Zendesk AI when you need stronger grounding. Integrates with Zendesk messaging and chat. Deploy from the Zendesk Marketplace.
Replace manual tagging with AI-powered Zendesk triggers and routing
IrisAgent discovers custom tags for your domain and auto-applies them to new tickets, without manual tagging or brittle Zendesk triggers. Automatically route to the right group and set priority based on intent and sentiment.
Connect Jira bugs and product context to Zendesk tickets
Automatically link Zendesk tickets to known Jira issues so agents see the root cause instantly. Surface customer business priority, usage history, and product signals right inside the Zendesk sidebar.
Zendesk Talk AI via Voice overlay
Phone is a separate channel story. IrisAgent Voice AI can layer onto the phone system you already run, including Zendesk Talk workflows, with grounded answers and a clean human handoff. Details live on the Voice hub rather than a separate Talk URL.
Choosing native Zendesk AI vs an overlay is usually about grounding depth, assist in the agent workspace, and outcome pricing, not a rip-and-replace. Soft comparison only: keep Zendesk as system of record, add IrisAgent where you need grounded resolution and assist.
Trusted by Zendesk Teams Worldwide
See how support teams use IrisAgent + Zendesk to deliver faster, smarter customer experiences.
Purpose-built models trained on your support data — not generic AI. Every answer reflects your product, your terminology, and your workflows.
🛡️
Zero Hallucinations
Every response is grounded in your knowledge base and ticket history. If the answer isn't there, IrisAgent says so — no made-up information, ever.
4x
Faster Resolution
2x
Lower Cost
95%
Answer Accuracy
Quick no-code setup
Supports all major languages
Easily customizable
Any questions?
We got you.
IrisAgent enhances customer service by providing fast, accurate, and personalized responses across various communication channels. Its advanced capabilities, including AI Agent Assist enable it to comprehend human language nuances, and assist in ensuring a seamless and cohesive brand experience for Zendesk customers and their customers.
Yes, IrisAgent seamlessly integrates with Zendesk solutions platform, complementing its existing AI capabilities. Through this integration, Zendesk customers can leverage the power of IrisAgent to enhance their customer engagement strategies and drive operational efficiency.
IrisAgent Agent Assist AI and IrisGPT in Zendesk saves agents' time and effort by automating responses to common, repetitive support queries. It also provides agents with real-time, context-aware response suggestions, enabling them to resolve complex issues faster and more accurately. This results in improved customer satisfaction and reduced ticket resolution times.
IrisAgent automatically identifies tags specific to your domain or industry and applies them to new tickets without agent intervention. Our AI also analyzes Zendesk tickets for language cues that reveal the sentiment. IrisAgent routes tickets to the right agent based on their domain and expertise. It uses built-in analytics to identify those product features with the most negative reactions so that your support team agents and product teams can better understand the source of the most 'how-to' tickets.
It takes just a few minutes to get started with IrisAgent. Zendesk customers can install the IrisAgent app from the Zendesk marketplace and start using it right away. IrisAgent is designed to be user-friendly and intuitive, so you can start leveraging its advanced AI capabilities without any technical expertise.
IrisAgent supports multiple communication channels, including email, chat, and social media platforms. Its omnichannel approach enables Zendesk customers to engage and connect with their customers wherever they are, providing a unified experience across all channels.
IrisAgent layers on Zendesk rather than replacing it. You can run it alongside Zendesk's native AI agents when you want grounded answers from your Guide articles and ticket history, with a Hallucination Removal Engine that withholds low-confidence replies. It installs from the Zendesk Marketplace in minutes and offers usage-based or pay-per-resolved pricing.
Every answer the IrisAgent answer bot returns in Zendesk is retrieved from your own knowledge base and past tickets (retrieval-augmented generation) and then checked by a Hallucination Removal Engine before it reaches the customer. If the AI is not confident, it hands the ticket to an agent with a suggested, source-cited reply instead of guessing. This is what lets teams trust AI on regulated and high-stakes Zendesk tickets.
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Choosing assist for a Zendesk stack comes down to where your knowledge actually lives. See best agent assist for Zendesk, including where Zendesk Copilot wins and where it runs out of room.
