IrisAgent vs
Zendesk AI: Why it's
a nobrainer?
IrisAgent is a comprehensive, feature-rich AI support automation platform designed to seamlessly integrate with your CRM system. Discover below why IrisAgent offers superior support automation compared to native Zendesk Automation.
Works with
Why IrisAgent
How does IrisAgent compare with Zendesk AI?
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Fine-tuned LLMs
Purpose-built models trained on your support data — not generic AI. Every answer reflects your product, your terminology, and your workflows.
🛡️
Zero Hallucinations
Every response is grounded in your knowledge base and ticket history. If the answer isn't there, IrisAgent says so — no made-up information, ever.
Check out how we compare
Generative AI Chatbot
LLM based
Configurable LLM federation with OpenAI, Anthropic, Azure, and more
Integrates to multiple KBs and sources
95%+ accuracy, zero hallucinations
Rule based
Restricted to Salesforce Knowledge
Email auto-responder
AI-Powered
Rule based
Intelligent AI Search
AI-Powered and Federated across multiple knowledge sources
Rule based and only searches Salesforce data
AI Agent Assist
LLM based answers from articles, historical tickets, and bugs
AI-powered Macro auto-selection
Scripted, searches only Salesforce data
Manual macro selection
Automated tagging, routing, and triaging
AI powered, trained on historical tickets
Keyword based tagging and routing
Sentiment and escalation analysis
AI powered, granular, measured per ticket
Keyword and rule-based
Try IrisGPT on your data for free
Resolve common tickets automatically with AI
Fine-tuned LLMs on your data for lightning fast speed and accuracy. Access appropriate resolutions based on similar tickets and articles from within Zendesk.
Deflect 40% of tickets and chats with IrisGPT
Unlike conventional rule-based chatbots like Zendesk, which rely on predefined answers and often provide a frustrating experience, IrisGPT learns your entire knowledge base in minutes. It can handle any query with a deep understanding of customer nuances, ensuring a seamless and satisfying support experience.
Automate ticket tagging, routing and prioritization within Zendesk
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate ticket tagging.
