IrisAgent vs
Zendesk AI: Why it's
a nobrainer?
IrisAgent is a comprehensive, feature-rich AI support automation platform designed to seamlessly integrate with your CRM system. Discover below why IrisAgent offers superior support automation compared to native Zendesk Automation.
Works with









How does IrisAgent
compare with Zendesk
AI?
compare with Zendesk
AI?
4x FASTER
2x CHEAPER
95% ACCURACY
✓ FINE-TUNED LLMS
✓ SAY NO TO HALLUCINATIONS
Check out how we compare

Generative AI Chatbot

LLM based
Configurable LLM federation with OpenAI, Anthropic, Azure, and more
Integrates to multiple KBs and sources
95%+ accuracy, zero hallucinations
Rule based
Restricted to Salesforce Knowledge
Email auto-responder

AI-Powered
Rule based
Intelligent AI Search

AI-Powered and Federated across multiple knowledge sources
Rule based and only searches Salesforce data
AI Agent Assist

LLM based answers from articles, historical tickets, and bugs
AI-powered Macro auto-selection
Scripted, searches only Salesforce data
Manual macro selection
Automated tagging, routing, and triaging

AI powered, trained on historical tickets
Keyword based tagging and routing
Sentiment and escalation analysis

AI powered, granular, measured per ticket
Keyword and rule-based
Try IrisGPT on your data for free



Resolve common tickets automatically with AI
Fine-tuned LLMs on your data for lightning fast speed and accuracy. Access appropriate resolutions based on similar tickets and articles from within Zendesk.

Deflect 40% of tickets and chats with IrisGPT
Unlike conventional rule-based chatbots like Zendesk, which rely on predefined answers and often provide a frustrating experience, IrisGPT learns your entire knowledge base in minutes. It can handle any query with a deep understanding of customer nuances, ensuring a seamless and satisfying support experience.



Automate ticket tagging, routing and prioritization within Zendesk
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate ticket tagging.