IrisAgent vs
Zendesk AI:
Why it's
a nobrainer?

IrisAgent is a comprehensive, feature-rich AI support automation platform designed to seamlessly integrate with your CRM system. Discover below why IrisAgent offers superior support automation compared to native Zendesk Automation.
Works with
zendesk supportzendesk guide
Service logo
integration
integration
How does IrisAgent
compare with Zendesk
AI?
4x FASTER
2x CHEAPER
95% ACCURACY
FINE-TUNED LLMS
SAY NO TO HALLUCINATIONS

Check out how we compare


IrisAgent
IrisAgent
Generative AI Chatbot
LLM based
Configurable LLM federation with OpenAI, Anthropic, Azure, and more
Integrates to multiple KBs and sources
95%+ accuracy, zero hallucinations
Rule based
Restricted to Salesforce Knowledge
Email auto-responder
AI-Powered
Rule based
Intelligent AI Search
AI-Powered and Federated across multiple knowledge sources
Rule based and only searches Salesforce data
AI Agent Assist
LLM based answers from articles, historical tickets, and bugs
AI-powered Macro auto-selection
Scripted, searches only Salesforce data
Manual macro selection
Automated tagging, routing, and triaging
AI powered, trained on historical tickets
Keyword based tagging and routing
Sentiment and escalation analysis
AI powered, granular, measured per ticket
Keyword and rule-based

Try IrisGPT on your data for free
about section
about section
about section

Resolve common tickets automatically with AI

Fine-tuned LLMs on your data for lightning fast speed and accuracy. Access appropriate resolutions based on similar tickets and articles from within Zendesk.
about section
about section

Deflect 40% of tickets and chats with IrisGPT

Unlike conventional rule-based chatbots like Zendesk, which rely on predefined answers and often provide a frustrating experience, IrisGPT learns your entire knowledge base in minutes. It can handle any query with a deep understanding of customer nuances, ensuring a seamless and satisfying support experience.
about section
about section
about section
about section

Automate ticket tagging, routing and prioritization within Zendesk

IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate ticket tagging.

© Copyright Iris Agent Inc.All Rights Reserved