IrisAgent Automation Guide


Introduction


Tagging tickets is manual, mundane, and error-prone. Tags get obsolete and incorrect tagging results in inaccurate responses and analytics. IrisAgent solves this by AI-driven automated, and self-learning tag management. No manual effort is needed.

Agents and supervisors spend manual effort in triaging and resolving issues that may already be known or solved previously. IrisAgent solves this by automated workflows based on AI-powered tagging, AI-based answers to known issues, and configurable actions for ticket assignment and notifications.

Set up Automated Tagging


  1. Go to the Automations -> Categories page on the IrisAgent dashboard and click on the + Add ML Category button on the right.SSO
  2. Enter the name, short description, and a couple of examples for the ML Category/Categories you want to automate. Note that the Category name should match the name of an already existing tag in your ticketing system. Click on Create
    SSO
That's all! Give our data scientists one business day to set up the ML models and start automating your tagging.

Set up Automation Workflows


  1. Go to the Automations -> Triggers page on the IrisAgent dashboard and click on the + Create New Trigger button on the top-right.
  2. Select any number of Conditions and Actions to be included in your trigger automation.
  3. Give your trigger a name by clicking on the pencil icon.
  4. Click on the Add New Trigger button to save the trigger.


Feel free to email us if you encounter any issues or require assistance with product onboarding.

© Copyright Iris Agent Inc.All Rights Reserved