2025: A Year of Growth and AI Innovation at IrisAgent
As 2025 draws to a close, we’re taking a moment to reflect on an incredible year of growth and innovation here at IrisAgent. Our mission has always been to make customer support smarter, faster, and more autonomous—and this year, we hit a major milestone.
We successfully resolved over 10 million support queries using AI, empowering support teams to deliver exceptional customer experiences while freeing up time for what matters most. But that’s only part of the story. Let’s take a look back at some of the major product launches and innovations that defined our year.
AI Search: Answers, Not Just Articles
Our new AI Search brings next-generation intelligence to your help center and ticket submission pages. Instead of pointing users to long lists of articles, it provides direct, conversational answers powered by AI—instantly resolving queries and dramatically reducing new ticket volume.
AutoKB: Smarter Knowledge Management
With AutoKB, your knowledge base becomes self-evolving. The system automatically generates new articles and updates existing ones to close information gaps. This year, we added the ability to view AutoKB drafts directly within your knowledge base, streamlining the review and publishing process.
IrisGPT for Teams and Slack
Collaboration just got easier. The new IrisGPT Bot integrates seamlessly with Microsoft Teams and Slack, becoming a true AI teammate. It helps teams find information, summarize discussions, automate repetitive tasks, and even surface insights—all within your existing workflow. Sign up for Teams bot or Slack bot.
Custom AI Answers from Your Data
We introduced AI-generated Custom Answers, which automatically identifies common questions based on your historical tickets and creates ready-to-use answers. With a few clicks, you can turn these insights into automation, reducing repetitive work and improving deflection rates.
Voice AI: Reinventing the Call Experience
Voice support took a leap forward with our Voice AI launch. Integrated with platforms like Dialpad and GoTo, our AI Voice Agent handles everything from greeting to resolution—delivering smooth, frustration-free customer experiences. Try Voice AI today.
Smarter, Faster AI Models
Behind the scenes, we also made major improvements to our AI infrastructure. This included adding support for cutting-edge models such as GPT-5, Grok-4, and Qwen-3, and enhancing state and memory management for more personalized, context-aware conversations.
On-Premise Deployments for Enterprise
For customers with strict data privacy needs, we rolled out on-premise AI model deployments. Now, enterprises can harness IrisAgent’s full power while keeping data securely within their own environment.
As we look ahead to 2026, our focus remains clear: to continue building intelligent systems that empower human support teams and redefine customer experience. Thank you to our partners, customers, and team members for an inspiring year—we can’t wait to see what we’ll achieve together next.
