How IrisAgent and PagerDuty Connect IT Ops to Customer Support
PagerDuty’s on-call management, modern incident response, event intelligence, and analytics capabilities are best-in-class and proven in the enterprise globally across industries and use cases. Together, IrisAgent and PagerDuty are unstoppable.
We set cross-functional organizations up for success by giving them a 360-degree view of incidents and support tickets to enable seamless collaboration in your organization. When business-impacting issues strike, our partnership ensures that you’re never caught off-guard.
How It Works
Discover the root cause of support tickets
Resolve support tickets faster and get alerts about IT incidents. Identify when an IT incident or feature regression/bug from PagerDuty is the root cause of a support ticket.
Resolve tickets faster with instant problem discovery.
Reduce manual tasks and avoid mistakes with automated workflows.
Enable better collaboration and partnership between customer support and engineering.
Prioritize incidents with business context
IrisAgent provides valuable business- and user-context in real-time to prioritize which actions will be impactful.
Prioritize incidents with a significant impact on customer support.
Synchronize incident and support ticket updates.
Know which customers are impacted by infrastructure issues.
Manage and respond with 360-degree insights all in one platform.
What are you waiting for? Install now.