Up level your
Freshworks operations
Freshworks operations
Resolve support tickets faster,
improve agent performance, and
improve communications between agents,
customers, and internal technical teams.Resolve tickets faster,
improve agent performance
and improve communications
between agents, customers,
and internal technical teams.
improve agent performance, and
improve communications between agents,
customers, and internal technical teams.Resolve tickets faster,
improve agent performance
and improve communications
between agents, customers,
and internal technical teams.
Scale your customer support team
Access appropriate resolutions based on similar tickets and knowledge base articles from within Freshworks.
Get to know customers’ business priorities and usage history to better-empathize with their experiences. Leverage internal operational and product signals to instantly discover the source of user issues and link them with known product bugs in Jira.
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate tagging.
Quick
no-code setup
Supports all
major languages
Easily
customisable
Boost your Freshworks agent productivity