Empower your Intercom
agents and deflect
40% of chats with
Chatbot for Intercom

IrisAgent enhances customer service by providing fast, accurate, and personalized responses across various communication channels. Its advanced capabilities and features, including AI Agent Assist enable it to comprehend human language, understand its nuances, and assist businesses in ensuring a seamless and cohesive brand experience for Intercom customers and their customers. By leveraging IrisAgent, businesses can significantly improve resolution rates and enhance overall customer relationships, contributing to a superior customer experience with personalized and accurate responses.

Yes, IrisAgent seamlessly integrates with Intercom solutions platform, complementing its users' existing AI capabilities. Through this integration, Intercom customers can leverage the power of IrisAgent technology to enhance their customer engagement strategies and drive operational efficiency.

IrisAgent Agent Assist AI and IrisGPT in Intercom, powered by an advanced AI chatbot, saves agents’ and support team’s time and effort by automating responses to common, repetitive customer support queries, key to enabling faster ticket resolution. It also provides agents with real-time, context-aware response suggestions during customer conversations, enabling them to resolve complex issues faster and more accurately. Additionally, the AI chatbot can handle follow-up questions, allowing for more detailed and helpful customer interactions. This results in improved customer satisfaction and reduced ticket resolution times.

IrisAgent automatically identifies tags specific to your domain or industry and applies them to new tickets without agent intervention. Our AI also analyzes Intercom chats for language cues that reveal the sentiment. IrisGPT with its webhook integration with Intercom chatbot finds accurate answers to customer queries by training AI bot on ticket and knowledge base data.

It takes just a few minutes to get started with IrisAgent. Intercom customers can install the IrisAgent app from the Intercom marketplace and start using it right away. IrisAgent is designed to be user-friendly and intuitive, so you can start leveraging its advanced AI capabilities without any technical expertise. To automate Intercom with IrisAgent's AI, configure AI responses for specific triggers and actions, using custom bots, such as automated FAQs or conversation routing, within IrisAgent. Train the AI using historical conversation data to ensure it understands your business and customer queries accurately. Activate AI automation to let it handle customer interactions automatically. Regularly review and optimize the AI's performance to refine responses and improve the effectiveness of automation, enhancing customer support efficiency and personalizing user interactions at scale.

IrisGPT’s AI-Powered Chatbot is built using advanced AI languages and are able to answer questions easily and have full conversational capability with customers. It is designed to provide bespoke answers for a personalized customer experience, ensuring that every interaction feels unique and tailored. This may also dramatically lower the number of customer support queries. By integrating with the help center, the chatbot can access accurate and reliable information, ensuring that responses are always up to date. It employs advanced mechanisms to avoid incorrect answers and irrelevant answers, enhancing the reliability of customer interactions. The chatbot's capability to provide instant answers and handle natural language processing allows for more natural and engaging customer conversations. We are entering a new era of customer engagement with these advanced AI capabilities, where the chatbot not only improves resolution rates but also helps in identifying qualified leads, ensuring a better overall customer experience. Ensure reliable and relevant answers based only on a support page.