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AI provided resolution for common conversations
IrisAgent provides recommended resolution from knowledge base and past similar conversations right at the fingertips. Enable your team to provide lightning fast support.
Bring product and customer context to your agents
Instant problem discovery using internal operational and product signals. Know the business priority and history of the customer and empathize better. Link conversations to known product bugs in Jira.
Automated and accurate tagging
IrisAgent discovers tags customized to your domain and automatically tags new conversations. Get rid of manual and inaccurate tagging.
Create a rockstar support team using the power of AI
Faster response time
Resolve conversations quickly with IrisAgent’s suggested solutions. Give your customers the ability to solve issues on their own.
Customers don’t just want to feel valued. They want you to make their lives easier. Proactive support generates loyalty.
Decrease conversation volume
Solve your customers’ problems where they are. Free up your support and engineering teams to focus on what really matters.