Connect IT ops and customer support
Automate two-way workflows to get a 360-degree view of incidents and support tickets. Connect PagerDuty with your customer support processes.
Enable seamless collaboration in your organizationFIND US ON PAGERDUTY MARKETPLACE
FOR CUSTOMER SUPPORT TEAMS
Discover the root cause of support tickets to speed up resolution
IrisAgent can identify when an IT incident or feature regression/bug from PagerDuty is the root cause of a support ticket. Resolve support tickets faster and get alerts about IT incidents.
- Instant problem discovery to help you resolve support tickets faster
- Workflow automations to save manual labor and avoid mistakes
- Better collaboration and partnership with engineering teams
FOR IT AND ENGINEERING TEAMS
Prioritize incidents with business context
- Prioritize incidents with a significant impact on customer support
- Know which customers are impacted by infrastructure issues
- Incidents and tickets are synchronized as they update
Send faster and more empathetic responses to your customersLEARN MORE
How it Works
- IrisAgent monitors incidents on PagerDuty in real time. Using machine learning, our platform figures out which customer support tickets in Zendesk have been caused by PagerDuty incidents.
- Once you install IrisAgent on your Zendesk or another support platform and connect it with PagerDuty, you will see which PagerDuty incidents are causing support tickets.
- Sign into the Dashboard with GSuite or Salesforce account
- Connect with your customer support platform using OAuth
- Connect with PagerDuty by clicking on "Manage Accounts" in the drop down menu after clicking on your email address on top right
- Install IrisAgent app in your support platform