How do we calculate ROI?

This calculation is based on some assumptions like:

1. Time to manually tag a ticket is assumed to be 2 minutes.
2. Engineering team will take at least 1 hour to solve an escalated case.
3. IrisAgent’s proactive AI can reduce the number of escalations by 30%.
4. IrisAgent’s proactive AI can reduce the time to resolve tickets by 30%

If you want custom calculation for your company please contact us.