IrisAgent vs
Salesforce AI: Why
it's a nobrainer?
IrisAgent is a comprehensive, feature-rich AI support automation platform designed to seamlessly integrate with your CRM system. Discover below why IrisAgent offers superior support automation compared to native Salesforce Automation.
Why IrisAgent
How does IrisAgent compare with Salesforce AI?
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Fine-tuned LLMs
Purpose-built models trained on your support data — not generic AI. Every answer reflects your product, your terminology, and your workflows.
🛡️
Zero Hallucinations
Every response is grounded in your knowledge base and ticket history. If the answer isn't there, IrisAgent says so — no made-up information, ever.
Check out how we compare
Generative AI Chatbot
LLM based
Configurable LLM federation with OpenAI, Anthropic, Azure, and more
Integrates to multiple KBs and sources
95%+ accuracy, zero hallucinations
Rule based
Restricted to Salesforce Knowledge
Email auto-responder
AI-Powered
Rule based
Intelligent AI Search
AI-Powered and Federated across multiple knowledge sources
Rule based and only searches Salesforce data
AI Agent Assist
LLM based answers from articles, historical tickets, and bugs
AI-powered Macro auto-selection
Scripted, searches only Salesforce data
Manual macro selection
Automated tagging, routing, and triaging
AI powered, trained on historical tickets
Keyword based tagging and routing
Sentiment and escalation analysis
AI powered, granular, measured per ticket
Keyword and rule-based
Try IrisGPT on your data for free
Resolve common cases automatically with AI
Access appropriate resolutions based on similar cases, knowledge base articles, and AI models from within Salesforce. Automated machine learning within the Salesforce platform ensures that enterprises can fully utilize machine learning capabilities that are production-ready.
Deflect 40% of cases and chats with Salesforce AI and IrisGPT Chatbot integration
Trained on the world's largest large language models, IrisGPT's generative AI generates multilingual, trustworthy, and highly accurate answers integrated in your Salesforce chatbot
Automate ticket tagging, routing and prioritizing within Salesforce
IrisAgent discovers tags customized to your domain and automatically tags new tickets. Utilizing CRM data, it enhances ticket tagging and routing by providing personalized, data-driven automation. Get rid of manual and inaccurate ticket tagging.
Add product context from DevOps tools to Salesforce cases
Instant problem discovery using internal operational and product signals without the need for separate data preparation. Utilizing customer data helps in understanding the business priority and history of the customer and empathize better. Link tickets to known product bugs in Jira.