How to change integration user?


Introduction


The integration user of IrisAgent is used as an author for private notes and sending replies to customers. By default, the user who first gave access of your ticketing system to IrisAgent is used as an integration user.

Steps to change the integration user


  1. Go to Change Integration User.
  2. Select the platform that needs the integration user rotation.
  3. Follow the instructions relevant to your selected platform.

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