IrisAgent vs
Zendesk AI: Why it's
a nobrainer?

IrisAgent is a comprehensive, feature-rich AI support automation platform designed to seamlessly integrate with your CRM system. Discover below why IrisAgent offers superior support automation compared to native Zendesk Automation.

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Works with
zendesk support

How does IrisAgent
compare with Zendesk
AI?

4x FASTER

2x CHEAPER

95% ACCURACY

✓ FINE-TUNED LLMS

✓ SAY NO TO HALLUCINATIONS

Check out how we compare

Features	IrisAgent	Zendesk
Generative AI Chatbot	✔ LLM based ✔ Configurable LLM federation with OpenAI, Anthropic, Azure, and more ✔ Integrates to multiple KBs and sources ✔ 95%+ accuracy, zero hallucinations	⤬ Rule based ⤬ Restricted to Zendesk KB
Email auto-responder	✔ AI-Powered	⤬ Rule based
Intelligent AI Search	✔ AI-Powered and Federated across multiple knowledge sources	⤬ Rule based and only searches Zendesk data
AI Agent Assist	✔ LLM based answers from articles, historical tickets, and bugs ✔ AI-powered Macro auto-selection	⤬ Scripted, searches only Zendesk data ⤬ Manual macro selection
Automated tagging, routing, and triaging	✔ AI powered, trained on historical tickets	⤬ Keyword based tagging and routing
Sentiment and escalation analysis	✔ AI powered, granular, measured per ticket	⤬ Keyword and rule-based

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Resolve common tickets automatically with AI

Fine-tuned LLMs on your data for lightning fast speed and accuracy. Access appropriate resolutions based on similar tickets and articles from within Zendesk.

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Deflect 40% of tickets and chats with IrisGPT

Unlike conventional rule-based chatbots like Zendesk, which rely on predefined answers and often provide a frustrating experience, IrisGPT learns your entire knowledge base in minutes. It can handle any query with a deep understanding of customer nuances, ensuring a seamless and satisfying support experience.