Human-like AI Agents for
customer service
Automate over 50% of chats, emails, and calls. Empower your customers and agents with AI answers and actions. Get started in minutes.
Working with IrisAgent feels like a true partnership. Their team listens, adapts, and keep collaborating with us every step of the way. The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core. Our focus remains clear: empower our support agents to do their best work and ensure our customers get the help they need—quickly, accurately, and at scale.
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160K
email mins saved in H1
2 mins
reduction in email AHT
Transform your customer
support operations
support operations
10x
faster responses
40%
tickets deflected
95%
accuracy with no hallucinations
AI-Powered Support: Instant, Intelligent Answers with context
- With models fine-tuned on your article and ticket data, get AI answers at your fingertips.
- Always available AI agents that provide human-like service
Workflows to automate repetitive tasks, free up time, take actions on behalf of customers
- AI agents that go beyond Q&A and can take actions on customer's behalf by connecting with your backend systems
- Automate manual triaging, routing, and tagging, and scale your team
Automated ticket tagging, triaging, and routing
- IrisAgent discovers tags customized to your domain and automatically tags and routes new tickets
- Set custom answers and actions based on AI-powered intents and tags
Predict and prevent escalations with real-time sentiment insights
- Get real-time alerts when customer sentiment drops
- Proactively predict escalations using customer health, sentiment, and revenue signals
Quick
no-code setup
Supports all
major languages
Easily
customisable
Try IrisGPT on your data for free
PRODUCT SUMMARYDiscover how IrisAgent can improve your customer support operations, reduce ticket resolution times and delight customers.
Support Automation within 24 hours
