Human-like AI Agents for
customer service

We struggled in the past with tagging. Some of the issues w faced were based on human error - several agents were tagging th same conversation and would not always use the same tag. This then in turn, leads to the tag bloat. For us tagging is important fo product insight, but also for identifying the topics we spent most time on and trying to either apply some proactiv support/deflection measure for these topics. In the end, we started using IrisAgent to automatically tag our conversations We’ve found this really beneficial and our product team loves it too.

Working with IrisAgent feels like a true partnership. Their team listens, adapts, and keep collaborating with us every step of the way. The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core. Our focus remains clear: empower our support agents to do their best work and ensure our customers get the help they need—quickly, accurately, and at scale.
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IrisAgent is critical to our strategy of AI-powered customer support. IrisAgent has successfully deployed intelligent ticket routing, AI answers, and customer self-serve improve our support KPIs and efficiency.
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