AutoKB: AI generated knowledge articles from solved cases
Turn solved cases into a powerful knowledge base – automatically. Close the knowledge gap.
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Automated Knowledge Article Generation
Converts resolved support cases into high-quality, structured knowledge base articles with no effort. Ensures consistency in tone, format, and accuracy across all articles.
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Gap Analysis in Knowledge Base
Automatically detects missing or outdated articles by analyzing support case trends. Prioritizes article creation for high-impact issues based on case frequency and urgency.
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Leverages natural language processing (NLP) to create clear, concise, and actionable articles. Automatically includes step-by-step instructions, FAQs, and troubleshooting tips.
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Seamless Integration with Existing Systems
Integrates with popular CRMs, ticketing systems (e.g., Zendesk, Salesforce, etc.), and knowledge base platforms. Syncs new articles directly into your KB without manual intervention.
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We struggled in the past with tagging. Some of the issues w faced were based on human error - several agents were tagging th same conversation and would not always use the same tag. This then in turn, leads to the tag bloat. For us tagging is important fo product insight, but also for identifying the topics we spent most time on and trying to either apply some proactiv support/deflection measure for these topics. In the end, we started using IrisAgent to automatically tag our conversations We’ve found this really beneficial and our product team loves it too.
95%
tickets auto tagged
30%
time saved
Working with IrisAgent feels like a true partnership. Their team listens, adapts, and keep collaborating with us every step of the way. The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core. Our focus remains clear: empower our support agents to do their best work and ensure our customers get the help they need—quickly, accurately, and at scale.
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160K
email mins saved in H1
2 mins
reduction in email AHT
IrisAgent is critical to our strategy of AI-powered customer support. IrisAgent has successfully deployed intelligent ticket routing, AI answers, and customer self-serve improve our support KPIs and efficiency.
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10x
faster responses
30%
tickets resolved with AI
Transform your customer
support operations
support operations
10x
faster responses
40%
tickets deflected
95%
accuracy with no hallucinations
Any questions?
We got you.
It's an AI-powered tool that automatically creates knowledge base articles from your resolved support cases.
It analyzes resolved cases, generates articles, identifies gaps in your KB, and then publishes the new article.
Yes, you can review and edit the articles before publishing them.
Yes, you can tailor the output to match your brand and formatting guidelines.
It reduces ticket volumes, improves agent efficiency, and enhances customer self-service.
