AutoKB: AI generated knowledge articles from solved cases

Turn solved cases into a powerful knowledge base – automatically. Close the knowledge gap.

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Automated Knowledge Article Generation

Converts resolved support cases into high-quality, structured knowledge base articles with no effort. Ensures consistency in tone, format, and accuracy across all articles.

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Gap Analysis in Knowledge Base

Automatically detects missing or outdated articles by analyzing support case trends. Prioritizes article creation for high-impact issues based on case frequency and urgency.

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AI-Powered Content Optimization

Leverages natural language processing (NLP) to create clear, concise, and actionable articles. Automatically includes step-by-step instructions, FAQs, and troubleshooting tips.

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Seamless Integration with Existing Systems

Integrates with popular CRMs, ticketing systems (e.g., Zendesk, Salesforce, etc.), and knowledge base platforms. Syncs new articles directly into your KB without manual intervention.

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"Working with IrisAgent feels like a true partnership. Their team listens and adapts with us every step of the way. The IrisAgent partnership continues to be a key enabler in our journey to modernize and scale customer support at Dropbox—with AI at the core. Our focus is clear: empower our support agents to do their best work and ensure our customers get the help they need—quickly, accurately, and at scale."

160K

mins saved in H1

2 min

reduction in AHT