Happy Customers, Powered by AI
Zuora solves customer issues 10x faster with IrisAgent AI
Zuora VP of Support: IrisAgent is critical to our strategy of AI-powered customer support. IrisAgent has successfully deployed intelligent ticket routing, AI answers, and customer self-serve improve our support KPIs and efficiency.
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Teachmint solves 35% customer issues with IrisAgent AI
Teachmint Director of Operations: IrisAgent has hit the bull's eye by infusing the power of AI in the customer support function to take it to a whole new spectrum at scale. Automatic tagging of tickets, sentiment analysis, IrisGPT, etc., are some of its propriety tools that can unlock the new potential of the support functions and add value to the customers and parallelly improving its operational efficiencies by heaps and bounds.
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Logz.io auto-tags tickets with IrisAgent AI
Logz.io Director of Support: Our support agents have been happy with IrisAgent’s impact on their daily work. They’ve been especially impressed with the platform’s ability to automate tagging —an area our support team was especially eager to improve—and I value the added insight into our customer’s overall health IrisAgent provides in assisting agents.
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Agorapulse saves 30% of support time with IrisAgent AI
Agorapulse Support Manager: We struggled in the past with tagging. Some of the issues we faced were based on human error. For us tagging is important for product insight, but also for identifying the topics we spent most time on and trying to either apply some proactive support/deflection measure for these topics. In the end, we started using IrisAgent to automatically tag our conversations. We’ve found this really beneficial and our product team loves it too.
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Quick
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Supports all
major languages
Easily
customisable
Support Automation within 24 hours
