Customer Success Stories

See how industry leaders use IrisAgent AI to cut support costs, delight customers, and scale effortlessly.

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60%+

Average ticket deflection

50%

Reduction in support costs

10x

Faster resolution times

160K+

Agent minutes saved

Featured Case Studies

Deep-dive case studies with detailed ROI metrics and implementation insights.

Cloud Storage

Dropbox saves 160K email minutes in 6 months

Working with IrisAgent feels like a true partnership. Their team listens and adapts with us every step of the way — empowering our agents and ensuring customers get help quickly and at scale.

160K

Email min. saved

6 mo

Time to value

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SaaS / Billing

Zuora solves customer issues 10x faster with IrisAgent AI

IrisAgent is critical to our strategy of AI-powered customer support — deploying intelligent ticket routing, AI answers, and customer self-serve to improve support KPIs and efficiency.

10x

Faster resolution

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More Customer Stories

From SaaS to social media, support teams across industries trust IrisAgent.

EdTech

Teachmint solves 35% of customer issues with IrisAgent AI

IrisAgent has hit bull's eye by infusing the power of AI in customer support — automatic tagging, sentiment analysis, and IrisGPT unlock the new potential of support functions at scale.

35%

Auto-resolved

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Observability

Logz.io auto-tags tickets with IrisAgent

Our support agents have been impressed with IrisAgent's ability to automate tagging — and I value the added insight into customer health IrisAgent provides in assisting agents.

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Social Media

Agorapulse saves 30% of support time with IrisAgent AI

We started using IrisAgent to automatically tag our conversations. We've found this really beneficial — our product team loves it for identifying topics we spend the most time on.

30%

Time saved

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Ecommerce

Top-50 Ecommerce Retailer cuts support costs by 50% with AI

A Fortune 500 online retailer with 15M+ customers deployed IrisAgent to automate order inquiries, reduce cart abandonment, and handle Black Friday surges — saving $2.4M annually.

65%+

Auto-resolved

50%

Cost reduction

Faster resolution

$2.4M

Annual savings

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Gaming

Larian Studios reduces player support costs with AI

Leading game studios like Larian Studios, MY.GAMES, and Pixonic use IrisAgent to handle launch-day ticket surges, auto-resolve 60%+ of player queries, and keep players in the game.

60%+

Auto-resolved

45%

Cost reduction

Faster MTTR

24/7

Always-on

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