Solve 40% of support queries with IrisGPT Chatbot and Agent Assist

Enterprise-grade Generative AI trained securely on
your articles and tickets to deflect user queries and
assist agents

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Try IrisGPT on your data for free

TRY NOW FOR FREE

Resolve common issues quickly with AI

With models fine-tuned on your article and ticket data, IrisGPT provides recommended resolution at your fingertips. Enable your team with fast resolutions and automated actions and workflows to provide lightning fast support. IrisGPT constantly learns from interactions and feedback.

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Highly accurate multilingual answers with citations

Trained on the world's largest large language models, IrisGPT is the first multilingual and highly accurate answering engine that is trustworthy and will delight your customers.

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Omni-channel ticket responder and chatbot that works out of the box

With omni-channel support, use IrisGPT within your help desk as an auto-responder feature, internal agent assist, or a standalone bot to assist customers

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Omni-channel ticket responder and chatbot that works out of the box

Start deflecting more than 40% tickets within a matter of days

Your reliable GPT Chatbot to train agents and be your team's co-pilot during off hours and help train new agents

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Ravi Selvaraj

Vice President of Customer Support

IrisAgent is critical to our strategy of AI-powered customer support. IrisAgent has successfully deployed intelligent ticket routing, AI answers, and customer self-serve improve our support KPIs and efficiency.

10x

faster responses

30%

tickets resolved with AI

Read Case Study

Kartikeya Sharma

Associate Director of Operations

IrisAgent has hit the bull's eye by infusing the power of AI in the customer support function to take it to a whole new spectrum at scale. Automatic tagging of tickets, sentiment analysis, IrisGPT, etc., are some of its propriety tools that can unlock the new potential of the support functions and add value to the customers and parallelly improving its operational efficiencies by heaps and bounds.

10x

faster responses

35%

tickets resolved with AI

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Shahaf Tzaig

Director of Support

Our support agents have been happy with IrisAgent’s impact on their daily work. They’ve been especially impressed with the platform’s ability to automate tagging —an area our support team was especially eager to improve—and I value the added insight into our customer’s overall health IrisAgent provides in assisting agents.

90%

tickets auto tagged

increased visibility

Avinash R Mugali

Senior Director of Customer Experience

IrisAgent helped us get started on the AI journey by automating many mundane tasks of our support team and improving their productivity. We automated tagging for multiple fields right off the gate, then proceeded to automate ticket routing and AI-powered Agent Assist. Using IrisAgent’s integrations, we also got visibility into our escalations and customer health signals proactively and improved agent productivity.

30%

tickets solved with AI

25%

time saved

Hilary Lawrence

Customer Support Operations Manager

We struggled in the past with tagging. Some of the issues we faced were based on human error - several agents were tagging the same conversation and would not always use the same tag. This then in turn, leads to the tag bloat. For us tagging is important for product insight, but also for identifying the topics we spent most time on and trying to either apply some proactive support/deflection measure for these topics. In the end, we started using IrisAgent to automatically tag our conversations. We’ve found this really beneficial and our product team loves it too. @supportdriven slack channel First slide

95%

tickets auto tagged

30%

time saved

Transform your customer
support operations

10x

faster responses

40%

tickets deflected

95%

accuracy with no hallucinations

Any questions?

We got you.

How does Agent Assist AI work?

Agent Assist AI, is programmed to work efficiently in understanding and processing customer inquiries in real time. It uses natural language processing and machine learning algorithms to interpret the intent of customer’s issues and provide them with immediate, accurate responses. The core of an Agent Assist Chatbot is to make customer conversations and the process of problem-solving simpler and faster for the support team, thereby enhancing the customer service experience. The Agent Assist Bot operates in collaboration with the company’s human support team. It provides real-time suggestions and support to the agents during the conversation with the customers, embodying the capabilities of a real time agent. These can range from suggesting responses, providing relevant articles, or directing the chat to a human agent when the agent desktop bot can’t process the complexity of the query.

What type of tasks can Agent Assist AI handle?

The primary role of an Agent Assist AI is to facilitate various tasks that primarily include helping customer service agents by providing them with real-time assistance. The AI Agent Assist can quickly fetch relevant information, reply to customer queries, resolve complaints, troubleshoot, manage multiple customer interactions, and even predict customer needs based on historically collected data. This immensely reduces the response time to solve a customer's problem and enhances the customer's experience. Another noteworthy task handled by Agent Assist Chatbots is their ability to learn and adapt. With each interaction, the chatbot can learn and improve its responses, making it more efficient with time and help lower response time. Support Agent Assist not only enhances the productivity of the customer service team but also significantly improves the overall customer experience and interaction.

How can Agent Assist AI improve customer satisfaction?

AI Agent Assist is a revolutionary technology that significantly improves the quality of customer service. By using machine learning and natural language processing techniques, the Agent Assist AI can understand the context of customer queries and provide quick, accurate responses. It augments the capabilities of human agents by providing them with instant information and recommended responses, thereby saving agents time, reducing response times and increasing customer satisfaction. The Agent Assist Chatbot can handle multiple customer interactions simultaneously, ensuring that all customers receive prompt attention. With the potential to operate 24/7, these bots enhance the availability and reach of your business' customer service and agent efficiency. Moreover, an Agent Assist Bot keeps learning from every interaction, thereby continually improving its problem-solving capabilities. Support Agent Assist is another transformative offering in this space. It aids customer support representatives by providing relevant information during live calls and interactions with virtual agents.

How long does it take to implement IrisAgent's AI Assist?

Our AI Agent Assist is designed for easy and quick implementation. The exact timeline may vary based on the complexity of your needs and individual business processes. However, most implementations of Agent Assist AI can be completed within days. This includes setting up, integrating, and training the AI with your specific data and requirements. An Agent Assist chatbot does not require any coding or technical expertise for installation. Our team will guide you through the process, ensuring the Support Agent Assist chat is fully functional and practical for your organization's needs.

How can Agent Assist Chatbot accelerate agent onboarding?

When it comes to accelerating agent onboarding, the agent assist feature of chatbots can be a game changer. It utilizes artificial intelligence to guide new agents through complex processes, helping them to become proficient faster. The agent assist AI provides real-time instruction to contact center agents, ensuring immediate support and preventing costly mistakes. It also functions as an ever-present mentor, enabling new agents to quickly become confident and capable. An agent assist chatbot takes things a step further by providing 24/7 assistance to your super agents. New agents can interact with the chatbot as if it were a human mentor, asking questions and receiving immediate, accurate responses. Meanwhile, an agent assist bot can help by automating routine tasks, allowing agents to focus on more complex aspects of their role. The combination of these AI tools not only accelerates onboarding but also enhances agent productivity and the overall support agent assist experience.

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