Boost your agent productivity

Products and customer issues keep changing. Align your support team on the need-to-knows to reduce resolution times.

support agent

Context switching costs time and money

Boost agent productivity with our auto-responder, case deflection and recommended resolution capabilities

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knowledge base search

Let AI resolve common tickets


IrisAgent provides recommended resolution from knowledge base and past similar tickets right at the fingertips. Enable your team to provide lightning fast support.

Bring product and customer context to your agents


Get to know customers’ business priorities and usage history to better-empathize with their experiences. Leverage internal operational and product signals to instantly discover the source of user issues and link them with known product bugs in Jira.

product context
tags

Automated and accurate tagging


IrisAgent discovers tags customized to your domain and automatically tags new tickets. Get rid of manual and inaccurate tagging for good.

Create a rockstar support team using the power of AI

Faster response time

Resolve tickets quickly with IrisAgent’s suggested solutions. Give your customers the ability to solve issues on their own.

Improve CSAT

Customers don’t just want to feel valued. They want you to make their lives easier. Proactive support generates loyalty.

Decrease ticket volume

Solve your customers’ problems where they are. Free up your support and engineering teams to focus on what really matters.

Supercharge your support operations today

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Make it easy for your support team to be successful. We're integrated with support platforms you know and love to avoid context switches and provide your agents with actionable insights to speed up time to resolution.