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Best Performing LLMs for Customer Support: Open Source Models Rise

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Jul 15, 2025 | 11 Mins read

Transforming CX with AI through Customer Experience Automation

Discover effective customer experience automation strategies to boost efficiency and enhance satisfaction. Use AI ...

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Jul 05, 2025 | 14 Mins read

AI Chatbots for Lead Qualification and Support in Customer Engagement

AI chatbots streamline lead qualification and support by providing instant, personalized responses, automating dat...

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Jun 24, 2025 | 7 Mins read

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Discover the benefits of IT support automation and get practical tips for successful implementation. Read the arti...

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Jun 09, 2025 | 11 Mins read

Introducing the AI Agent Management Framework

IrisAgent's AI Agent Management Framework helps companies measure, test, improve, and scale virtual agents globall...

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Apr 29, 2025 | 11 Mins read

Harnessing Emotional Intelligence in AI for Enhanced Human Interaction

Explore how emotional intelligence can transform AI to improve human interactions. Discover practical insights and...

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Apr 21, 2025 | 10 Mins read

Training Customer Service Teams in AI Era: A Comprehensive Approach

Discover practical strategies to effectively train your customer service teams. Enhance skills, boost morale, and ...

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Apr 15, 2025 | 12 Mins read

Mastering Resolution Rate: Guide to Elevating Customer Service Success

The resolution rate (RR) measures the percentage of customer issues resolved by support teams. It impacts customer...

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Apr 09, 2025 | 9 Mins read

Why Explainable AI is Revolutionizing Customer Service

Explainable AI (XAI) in customer service ensures transparency, trust, and accountability by clarifying AI decision...

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Apr 04, 2025 | 16 Mins read

The Future of Customer Support: Trends in 2025

The report explores the transformative impact of AI on customer support by 2025, with 95% of interactions driven b...