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The resolution rate (RR) measures the percentage of customer issues resolved by support teams. It impacts customer...

Explainable AI (XAI) in customer service ensures transparency, trust, and accountability by clarifying AI decision...

The report explores the transformative impact of AI on customer support by 2025, with 95% of interactions driven b...

Discover how conversational AI is reshaping patient care in healthcare. Explore effective solutions and improve he...

Discover actionable strategies to enhance your chat containment rate and improve customer engagement. Read the art...

Self-improving AI models enhance customer support by learning from past interactions, reducing hallucinations, imp...

Explore how ethical AI practices in customer service enhance trust, transparency, and compliance while reducing bi...

Discover how DeepSeek-R1 revolutionizes AI customer support. Explore multi-LLM architectures, optimized responses,...

Discover how Small Language Models (SLMs) are revolutionizing AI with agile development. Learn about their benefit...

Explore the strengths and weaknesses of AI and human support in customer service, and learn how to effectively com...

Multilingual AI bots revolutionize customer support by bridging language barriers, enhancing customer experience, ...

Discover how AI transforms service management with cutting-edge technologies. Learn key strategies for AI service ...

Agentic AI enables autonomous, adaptive systems for solving complex problems. IrisAgent leverages it in customer s...

AI agent orchestration coordinates multiple specialized AI agents to work harmoniously, enhancing efficiency, scal...

Conversational AI surpasses traditional chatbots with its NLP, ML, and contextual understanding, enabling human-li...

Domain-specific LLMs specialize in industries like healthcare, legal, and finance, offering precision, reduced err...

Chatbots handle routine tasks efficiently with rule-based logic, while conversational AI offers personalized, cont...

Feedback loops empower AI to improve through iterative learning by refining outputs based on feedback. Applied in ...

2024 was a year of innovation and growth for IrisAgent! 🚀 From achieving 100% auto-triaging and launching our Mul...

This Thanksgiving, IrisAgent reflects on a transformative 2024, fueled by customer trust, employee dedication, and...

A dialogue builder creates conversation flows for chatbots and virtual agents, helping automate customer support. ...

Not automating customer support can lead to higher long-term costs, staff burnout, and customer dissatisfaction. A...

AI-native solutions, with AI deeply integrated into the business, offer scalability, efficiency, and future-proofi...

This blog post covers writing knowledge articles for AI, focusing on concise content, clear titles, and formatting...

Gen AI is transforming customer support by automating tasks, providing personalized and accurate responses, reduci...

Explore the differences between omnichannel and multichannel support are highlighted, emphasizing how omnichannel ...

Discover effective strategies to overcome common customer support challenges. Learn how a holistic approach can en...

Explore the key factors to consider when deciding whether to build or buy AI solutions. This guide helps businesse...

Discover the key principles of a strong customer service philosophy and how to implement them to improve customer ...

Discover the top 12 customer support skills you need to master in 2024 to enhance customer satisfaction, improve c...

Explore the benefits of Voice AI for customer service. Learn how IrisAgent's AI solutions can automate interaction...

Discover essential tips for selecting the best AI customer service bot for your business. Learn how to enhance cus...

Discover the top 20 chatbot use cases that can transform your business operations and enhance customer satisfactio...

Explore the fascinating history of chatbots from their early beginnings to modern AI advancements. Discover how ch...

Discover the secrets to achieving 100% auto triaging in customer support. Learn how to streamline your ticket mana...

Discover how Enterprise Artificial Intelligence is revolutionizing modern business operations. Learn about key tra...

Discover the top 10 chatbot website solutions to boost customer engagement. Explore the best tools for automating ...

Discover how leveraging customer experience and analytics can drive business growth, enhance customer satisfaction...

Boost your productivity with AI automation. Discover best practices and real-world use cases to streamline tasks, ...

Discover the top 10 ways a sales bot can boost your revenue. From automating lead generation to personalized custo...

Delve into the fascinating history of Generative AI. Trace its origins, key developments, and significant breakthr...

Learn about key features and characteristics of Agent Assist technologies and how they help businesses improve tea...

Discover top self service ticket deflection strategies to enhance customer satisfaction. Learn proven techniques t...

Discover the world of Large Language Models (LLMs) with our in-depth guide. Learn about their applications, impact...

Compare Zendesk and Freshdesk in our in-depth showdown to discover the ultimate customer support champion. Find ou...

Learn how to build and manage an effective knowledge base with our comprehensive guide. Discover best practices, t...

Discover the essentials of Natural Language Processing (NLP) with our ultimate guide. Learn how NLP works, its app...

Discover how integrating Zendesk with Jira improves cross-functional collaboration, streamlines workflows, and enh...

Discover how Grounding LLMs is revolutionizing performance and productivity. Our article explores innovative techn...

Explore the intricacies of LLM embeddings with our comprehensive guide. Learn how large language embedding models ...

Discover the top six benefits of offering multilingual customer support, from enhanced customer satisfaction to ex...

Discover the top AI solutions for customer service in 2024. Explore how these cutting-edge tools can enhance your ...

Explore how to maximize efficiency with chatbots in enterprises. Learn key strategies to harness the power of ente...

Explore the essentials of Natural Language Understanding (NLU) in this detailed guide. Learn how NLU powers AI to ...

Discover how Search as a Service can transform your business operations. This article explains the benefits of Saa...

Explore the cutting-edge advancements in AI with our in-depth analysis of Retrieval-Augmented Generation (RAG) tec...

Explore the capabilities and benefits of an AI copilot in this detailed guide. Understand how this cutting-edge te...

Deep dive into the best Generative AI models for customer support and other chatbots, including LLama 2, Mistral, ...

Explore the transformative impact of AI in healthcare, including benefits, challenges, and future directions. Disc...

Explore how customer experience chatbots are transforming service sectors, providing 24/7 support, personalization...

Explore the transformative world of AI chatbots in digital communication, understanding their types, functionaliti...

Discover the top 8 AI chatbot examples enhancing business efficiency and customer engagement. Explore innovative a...

Discover the top 6 innovative ways AI is set to enhance customer experience in 2024, from personalized service to ...

Explore the transformative power of conversational commerce, the future of brand-customer interactions. Learn how ...

Discover how AI is revolutionizing contact centers and learn how your business can benefit from implementing AI te...

Explore the transformative potential of Generative AI in our comprehensive article. Learn how this cutting-edge te...

Discover how chatbots revolutionizes call center operations. Explore key features, benefits, and trends in AI chat...

Discover the three simple yet effective steps to streamline and scale your customer support operations in 2024. En...

Unlock the secrets of exceptional customer service with our comprehensive guide to key customer service metrics. L...

What is the impact of an AI Virtual Assistant on customer interactions? Learn about AI assistants, and their use c...

Discover how help desk automation is reshaping customer support paradigms. Learn about the benefits, key component...

Explore 2024's customer support automation trends with IrisAgent! AI-driven solutions, enhanced security, and pers...

Explore the latest customer service trends that are reshaping CX Stay ahead of the curve with insights into evolvi...

Want to know how to improve customer service? The wait is over. Get this complete comprehensive guide with busines...

Explore the transformative power of historical support data in unlocking advanced support automation and conversat...

Discover the benefits of ticket triage in managing customer support tickets. Learn how automated ticket triage hel...

Explore how customer sentiment analysis can aid in improving customer experience. Learn how it helps prevent escal...

Explore the benefits, needs, and implementation of conversational AI for customer service. Know how it's essential...

Learn how organizations can adopt processes and technologies to deliver fast resolutions using GenAI support autom...

Know how chatbot for customer service is revolutionizing the industry. Learn how to improve your customer engageme...

Handling AI tickets is made easy with AI ticket automation. Learn the benefits & processes to automate your AI tic...

Find out the impact of customer self-service and how it can improve your customer experience by employing the stra...

Are you having support escalation issues? Streamline the escalation process, and escalation steps & reduce escalat...

Complete guide to automated customer service. Know the pros, cons, & best practices. Boost your customer support w...

From chatbots to agent assistance, learn how businesses are using AI customer service to deliver effective custome...

Learn how integrating Jira with Salesforce can streamline collaboration, improve customer support, and boost produ...

Enhance your customer service with ChatGPT. Explore different use cases & benefits of ChatGPT in customer support ...

Real-time agent assist significantly enhances customer satisfaction, workforce efficiency, & organizational result...

We are proud to announce that we have also received our SOC 2 Type II Compliance report - making us one of the few...

Discover predictions & tips for success in customer support in 2023. Know about AI-powered SupportOps, integrate D...

Discover how IrisAgent's AI-powered support operations break down the siloed world of DevOps and Support, empoweri...

Enhance Support Ops strategy with secure tools. Discover SOC 2 certified IrisAgent's solutions for compliance & se...

IrisAgents Salesforce Integration helps Customer Support Teams resolve support cases faster, assist agent performa...

Excited to announce our launch on Zendesk and Intercom marketplaces! Bringing AI-powered proactive, contextual cus...

Measure the ROI of proactive AI with IrisAgent. Gauge the short-term effectiveness, assess long-term success & dat...

Enhance customer satisfaction, prevent churn & boost product improvement with automated 360 health monitoring. Mon...

Learn five effective strategies to optimize and revamp your customer support operations, leading to higher custome...

Manage your customer service ticket prioritization with user sentiment & business impact. Know the benefits, appro...

Explore IrisAgent's agent analytics dashboard for a holistic team & agent performance view. Optimize your customer...

Explore the merging of pre-sales and post-sales in today's business landscape. Learn how seamless sales & support ...

There is a huge surge in support tickets because of increased online activity due to COVID-19, the upcoming holida...

Learn how AI is changing the game in customer service by predicting and preventing customer churn. Explore innovat...

Boost NPS with AI-powered customer service. Know the strategies & benefits of using ai for personalized interactio...

Discover how AI workflows automate business processes. Learn about the benefits, challenges, implementation, and h...

Discover how IrisAgent & PagerDuty seamlessly bridge the gap between IT Ops & Customer Support, enhancing efficien...

Learn how IrisAgent & Zendesk integration is transforming customer support. Leverage advanced AI-powered solutions...

Learn how personalized customer service works. Explore consumer expectations & benefits of personalization. Retain...

Learn how to calculate & boost your customer service ROI with expert insights. Discover the formulas to calculate ...

Discover how Irisagent utilizes machine learning in customer service to spot the root causes of support issues swi...

Explore the potential of predictive customer analytics in enhancing customer support by proactively addressing iss...

Explore how IrisAgent leverages real-time data to drive customer experiences. From preventing customer churn to a ...

Learn how AI can be used today for customer support. Discover how to implement it and the benefits you can get by ...

Transform your customer experience by adopting proactive customer service practices. Discover the benefits, exampl...

Boost support efficiency and satisfaction through AI-powered ticket tagging automation. Streamline workflows, prio...

Learn how to increase customer visibility & how IrisAgent's platform unifies data, enhances understanding & transf...

Discover the key differences between Google Cloud Run and AI Platform Pipelines for ML workflows. Learn which solu...

Manage engineering escalations with AI & data analysis. Boost escalation procedures & strategies using Jira from s...