Keep Zendesk. Add grounded AI.
Live in about 24 hours. Resolve tickets, assist agents, and score every conversation beside the ticket. No rip and replace.
- Grounded AI on Zendesk Guide, tickets, and SOPs
- 95%+ grounded accuracy
- Resolve, Agent Assist, AutoQA 100%, Support Analyst
- Install from the Zendesk Marketplace
Teams already running IrisAgent on their helpdesk:
Loading the form. Prefer email? Reach us at info@irisagent.comor call +1 617 249 3312.
Proof Zendesk support leaders already trust
Mid-market and enterprise teams keep Zendesk and add IrisAgent for grounded resolution and assist. Numbers below are already published on irisagent.com.
What you get beside the Zendesk ticket
One overlay for resolve, assist, quality, and analysis. Built for support leaders who will not rip out Zendesk.
Resolve
Auto-resolve common Zendesk tickets with grounded answers from Guide, past tickets, and SOPs.
Agent Assist
Suggested replies, similar tickets, and sentiment sit beside the ticket in the agent workspace.
AutoQA
Score 100% of AI and human conversations against your rubrics. Quality without sampling.
Support Analyst
Cluster recurring issues and at-risk themes from every conversation so ops and product see the pattern.
How it works
Connect Zendesk, ground on your real support data, then go live in about a day.
Connect Zendesk
Install from the Zendesk Marketplace or connect Support and Guide. Keep Zendesk as the system of record.
Ground on Guide, tickets, and SOPs
IrisAgent grounds answers on your knowledge base, ticket history, and operating procedures for 95%+ grounded accuracy.
Go live in about 24 hours
Resolve, assist, and score beside the ticket. No rip and replace of your helpdesk.
FAQ
Short answers for Zendesk support leaders evaluating an overlay. More on the product: AI for Zendeskand IrisAgent vs Zendesk AI.
How is IrisAgent different from native Zendesk AI?
Native Zendesk AI is built into Zendesk. IrisAgent is a helpdesk overlay: keep Zendesk, add grounded assist, resolution, AutoQA, and Support Analyst beside the ticket when you need deeper grounding from Guide and ticket history. Soft complement, not a rip and replace.
How fast can we go live?
Most Zendesk teams connect and go live in about 24 hours. Install from the Zendesk Marketplace, ground on Guide and tickets, then start resolving and assisting in the workspace.
Which channels does IrisAgent cover on Zendesk?
Chat, email, and messaging on Zendesk, with Agent Assist in the agent workspace. Voice is available as an overlay on the phone workflows you already run when you need it.
Do we have to replace Zendesk?
No. Keep Zendesk. IrisAgent layers beside the ticket for grounded AI, assist, AutoQA on 100% of conversations, and Support Analyst. Find IrisAgent on the Zendesk Marketplace.
Ready to keep Zendesk and add grounded AI? Book a 15-minute demo.
Book your Zendesk demo