Resources

Case studies / September 2024

How Zuora responds 10x faster with IrisAgent

Zuora transforms its support experience with automated triaging, intelligent routing, and self-service resolutions using IrisAgent AI Support Automation

Case studies / June 2023

How Teachmint automated tagging and improved MTTR

This case study discusses the implementation and impact of IrisAgent in Teachmint's environment.

Whitepapers / April 2023

Getting Started with Generative AI (GPT) for use cases in Customer Support

This white paper explores the use of GPT-based AI models for customer support

Articles / January 2023

How CX Insights From Automated Tagging of Support Tickets Help Product Managers

In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide...

Webinars / September 2024

AI-Ready Support: Equipping Your Team for the GenAI Era

Listen to support leaders from Salesforce and IrisAgent on how to revolutionize your customer support by harnessing the power of Generative AI (GenAI)

Webinars / December 2022

SupportDriven Expo Panel: Getting Started with AI for Support Operations

Listen to support leaders from Agorapulse and Vanessa Marshall use the simple yet powerful capability of AI-powered tagging...

Articles / March 2024

IrisAgent and Qdrant: Redefining Customer Support with AI

Learn how IrisAgent leverages GenAI, fine-tuned LLMs, RAG in partnership with Qdrant

Articles / November 2022

IrisAgent, a leader in support automation, is now SOC 2 certified

IrisAgent Inc., a leader in AI-Powered Support Operations, is now SOC 2 certified with enterprise-grade security controls. IrisAgent delivers real-time contextual product...

Webinars / October 2022

CSC Webinar: Increase renewals and prevent at-risk accounts with proactive AI-powered support automation

Accessing real-time insights into product issues, potential customer churn, and...

Articles / September 2022

IrisAgent AI-powered Support Operations Automation now available on Salesforce AppExchange

With IrisAgent for Salesforce Integration installed, support agents now get...

Articles / September 2022

How Does Product-Led Growth Impact Customer Support?

Understanding how customers use your product—even those not yet paying to use it—can reveal many product insights.

Whitepapers / August 2022

The Business Case for AI powered Support Automation for Product-Led Growth

PLG strategy to put the product at the forefront of the customer journey

Articles / July 2022

IrisAgent launches on Zendesk and Intercom marketplaces

Bringing AI-powered proactive, contextual customer support to your favorite ticketing platforms.

Webinars / July 2022

How to Improve Workflows between Product, Engineering and Support on Aug 3

Learn how to best integrate your CRM, support platforms, and DevOps tools to...

Articles / July 2022

Essential Elements for Breaking Information Silos to Improve Customer Support

With a proactive approach, silo-free teams can work better together to ensure each...

Collaterals / May 2024

AI Readiness Checklist

Is your customer support team Generative AI-ready? Download our AI Readiness checklist for free.

Collaterals / May 2022

IrisAgent Product Summary

Learn more about IrisAgent's AI-powered solution for customer support teams..

Podcasts / June 2022

CXChronicles Podcast with IrisAgent's CEO

In this episode of CXCP, Palak and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback...

Articles / October 2022

Monitor Customer Health from Siloed Information to Prevent Churn

Understanding customer health is critical to the long-term success of any comp...