Resources

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September 2022 | Posted on September 20, 2022

IrisAgent AI-powered Support Operations Automation now available on Salesforce AppExchange

With IrisAgent for Salesforce Integration installed, support agents now get access to critical real-time AI-powered insights to Jira bugs, DevOps logs, and alerts right inside the Salesforce interface.

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Forbes | September 2022 | Posted on September 08, 2022

How Does Product-Led Growth Impact Customer Support?

Understanding how customers use your product—even those not yet paying to use it—can reveal many product insights.

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September 2022 | Posted on August 12, 2022

Whitepaper: The Business Case for AI powered Support Automation for Product-Led Growth

PLG strategy to put the product at the forefront of the customer journey

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September 2022 | Posted on July 18, 2022

IrisAgent launches on Zendesk and Intercom marketplaces

Bringing AI-powered proactive, contextual customer support to your favorite ticketing platforms.

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September 2022 | Posted on July 14, 2022

Webinar: How to Improve Workflows between Product, Engineering and Support on Aug 3

Learn how to best integrate your CRM, support platforms, and DevOps tools to reduce ticket resolution times, improve agent performance, and uncover siloed information to reduce escalations.

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Smart Customer Service | September 2022 | Posted on July 14, 2022

Essential Elements for Breaking Information Silos to Improve Customer Support

With a proactive approach, silo-free teams can work better together to ensure each customer receives fast and effective support, engineers stay focused on more pressing issues, and customer success managers can prevent churn.

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September 2022 | Added on May 15, 2022 | 8 Mins read

IrisAgent Product Summary

Learn more about IrisAgent's AI-powered solution for customer support teams..

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The CXChronicles Podcast | September 2022 | Posted on June 09, 2022 | 37 Mins

CXChronicles Podcast with IrisAgent's CEO

In this episode of CXCP, Palak and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked across her customer focused business leader journey.

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The Magazine for Customer Service Managers & Professionals | September 2022 | 8 Mins

Monitor Customer Health from Siloed Information to Prevent Churn

Understanding customer health is critical to the long-term success of any comp...

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The Magazine for Customer Service Managers & Professionals | September 2022 | 6 Mins

Moving Toward Predictive Customer Analytics for Excellent Customer Support

Historically, customer support teams have taken a reactive approach to custom...

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CIO Review | September 2021 | 6 Mins

IrisAgent: Most Promising Digital Experience Solution Providers 2021 by CIO Review

Offering a Proactive Customer Support Platform

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The Silicon Review | Year 2022 | 6 Mins

IrisAgent: 20 Amazing Startups of the Year 2022 by The Silicon Review

IrisAgent Makes Customer Support Better for Everyone

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