Resources
Whitepapers / April 2023
Getting Started with Generative AI (GPT) for use cases in Customer Support
This white paper explores the use of GPT-based AI models for customer support
Articles / January 2023
How CX Insights From Automated Tagging of Support Tickets Help Product Managers
In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide...
Webinars / December 2022
SupportDriven Expo Panel: Getting Started with AI for Support Operations
Listen to support leaders from Agorapulse and Vanessa Marshall use the simple yet powerful capability of AI-powered tagging...
Articles / November 2022
IrisAgent, a leader in support automation, is now SOC 2 certified
IrisAgent Inc., a leader in AI-Powered Support Operations, is now SOC 2 certified with enterprise-grade security controls. IrisAgent delivers real-time contextual product...
Webinars / October 2022
CSC Webinar: Increase renewals and prevent at-risk accounts with proactive AI-powered support automation
Accessing real-time insights into product issues, potential customer churn, and...
Articles / September 2022
IrisAgent AI-powered Support Operations Automation now available on Salesforce AppExchange
With IrisAgent for Salesforce Integration installed, support agents now get...
Articles / September 2022
How Does Product-Led Growth Impact Customer Support?
Understanding how customers use your product—even those not yet paying to use it—can reveal many product insights.
Whitepapers / August 2022
The Business Case for AI powered Support Automation for Product-Led Growth
PLG strategy to put the product at the forefront of the customer journey
Articles / July 2022
IrisAgent launches on Zendesk and Intercom marketplaces
Bringing AI-powered proactive, contextual customer support to your favorite ticketing platforms.
Webinars / July 2022
How to Improve Workflows between Product, Engineering and Support on Aug 3
Learn how to best integrate your CRM, support platforms, and DevOps tools to...
Articles / July 2022
Essential Elements for Breaking Information Silos to Improve Customer Support
With a proactive approach, silo-free teams can work better together to ensure each...
Collaterals / May 2022
IrisAgent Product Summary
Learn more about IrisAgent's AI-powered solution for customer support teams..
Podcasts / June 2022
CXChronicles Podcast with IrisAgent's CEO
In this episode of CXCP, Palak and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback...
Articles / October 2022
Monitor Customer Health from Siloed Information to Prevent Churn
Understanding customer health is critical to the long-term success of any comp...
Articles / October 2022
Moving Toward Predictive Customer Analytics for Excellent Customer Support
Historically, customer support teams have taken a reactive approach to custom...
Awards / CIO Review / September 2021
IrisAgent: Most Promising Digital Experience Solution Providers 2021 by CIO Review
Offering a Proactive Customer Support Platform
Awards / The Silicon Review / January 2021
IrisAgent: 20 Amazing Startups of the Year 2022 by The Silicon Review
IrisAgent Makes Customer Support Better for Everyone