Sep 27, 2021 | 2 Mins read
How AI Workflows Can Take Your Business to the Next Level

In this fast-paced world that we live in, customer service has never been more important. Ensuring you are giving your customers the very best experience possible enables you to not only attract new business but retain your existing clients too.

An AI workflow is essential in helping any organization ensure they are able to swiftly and efficiently answer their customers’ inquiries, giving them a direction and clear focus on the tasks at hand. AI is helping to transform this industry, and incorporating an AI workflow into your business is able to provide a clear sequential strategy to giving your clients the support that they need.

Still not sure if an AI workflow is right for you? Here is how it can help you to provide a sequential approach to supporting your clients:

Workflow #1: Tag new tickets automatically

A timely response is essential in modern customer service, and AI customer support workflows will support this by automatically tagging all new requests. 

Workflow #2: Route tickets to domain experts

Of course, to answer queries effectively, customers need to talk to someone who understands their demands. That is why AI workflows can route all new requests to agents who are experts in that particular domain.

Workflow #3: Link tickets to known Jira bugs

Being able to link your customer support tickets to the most common Jira bugs ensures that you can always find resolutions in the fastest possible time, fostering smoother collaboration between your entire team. 

Workflow #4: Suggest resolutions to support agents

AI customer support can also help your support agents to quickly provide the right resolutions to clients. 

Workflow #5: Auto-respond to customers

Alongside helping to support your customer service agents find the right resolutions and speeding up the entire process, AI customer support is also able to help your customers’ auto-response replies on the most common inquiries. This reduces the impact on your team and enhances overall customer support.

Looking for an AI customer support workflow you can trust?

Are you looking to enhance your customer support services? Here at IrisAgent, our dedicated AI customer support workflow technology is here to help you, so get in touch today to find out more.

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