Put an AI agent on WhatsApp

IrisAgent is an AI customer service agent that answers inbound WhatsApp messages using your knowledge base, ticket history, and CRM data. It plugs into your existing Zendesk Sunshine Conversations channel or Salesforce Service Cloud Messaging channel, so you do not need a new WhatsApp Business Account, BSP contract, or Meta verification process. Customers message your existing WhatsApp number and IrisAgent replies in seconds.

No, not if you already run Zendesk or Salesforce. Both platforms ship a native WhatsApp channel (Zendesk via Sunshine Conversations, Salesforce via Digital Engagement). IrisAgent connects to those channels directly, so you keep one vendor relationship instead of three. If you are not on Zendesk or Salesforce, we also support direct WhatsApp Cloud API and BSP-routed deployments.

IrisAgent is fully aware of Meta's session and template rules. Inside the 24-hour window after a customer messages you, the agent replies in free-form text, media, buttons, and lists. Outside that window, it sends pre-approved Utility templates (order confirmations, shipping updates, appointment reminders, post-resolution CSAT) and never attempts free-form outbound. We help you author and submit templates during onboarding.

Three differences. First, IrisAgent connects through your existing Zendesk or Salesforce WhatsApp channel rather than requiring a new BSP setup, which cuts deployment from weeks to days. Second, our Hallucination Removal Engine grounds every WhatsApp answer in your KB and CRM context, with confidence scoring on every reply. Third, our pricing is not per-resolution, so high-volume WhatsApp markets (Brazil, India, Mexico, the Middle East) do not blow up your bill.

Yes. IrisAgent auto-detects the customer's language from the inbound message (more reliable than locale headers) and replies in the same language, against the same KB. We support more than 100 languages including Portuguese, Spanish, Hindi, Arabic, Indonesian, Tagalog, French, and German, and we handle code-switched conversations like Spanglish, Hinglish, and Arabic-English natively.

When IrisAgent's confidence falls below threshold, the customer asks for a human, or the topic is restricted by policy, the conversation transfers to a human agent in Zendesk Agent Workspace or Salesforce Service Console. The human sees the full WhatsApp thread, the AI's reasoning, and any relevant CRM context. When the human closes the session, control returns to IrisAgent for the next inbound message.

If you already have WhatsApp provisioned in Zendesk or Salesforce, the IrisAgent integration is live in hours. Most of the work is on your side: confirming the top inbound topics are covered in your KB, submitting Utility templates for outbound scenarios, and setting escalation rules. Pilot programs typically run on 20% of WhatsApp traffic for the first week, then scale to 100% within two weeks.