IrisAgent Getting Started Documentation

Connect IrisAgent with your ticketing system

Integrate IrisAgent with your primary ticketing system and other sources from the options below:

• Integrate IrisAgent with Zendesk
• Integrate IrisAgent with Salesforce
• Integrate IrisAgent with Freshworks
• Integrate IrisAgent with Intercom
• Integrate IrisAgent with Jira Service Desk
• Integrate IrisAgent with Atlassian products: Jira Software and Confluence
• Integrate IrisGPT bot with Slack

Deploy IrisGPT chatbot and intelligent search for self service

• Deploy IrisGPT chatbot
• Deploy IrisGPT chatbot on Zendesk Help Center
• Integrate IrisGPT AI with your Intercom chatbot
• Integrate IrisAgent's intelligent search on Zendesk Ticket Form page

Set up automated ticket tagging, routing, and other workflows

• Set up Automated tagging and other workflows on IrisAgent
• Set up Automated routing

Other documentation

• Learn more about available SSO options
• Sign in to IrisAgent with Okta SSO
• Use AI to recommend and automate Zendesk Macros
• Use API to access IrisAgent Intelligent Search
• Use API to access IrisGPT AI Answers
• Change integration user