About IrisAgent
IrisAgent is an AI customer support automation platform that resolves tickets, assists agents, and surfaces insights for mid-market and enterprise support teams.
Headquartered in Sunnyvale, California, and backed by $4.1M in seed funding from Neotribe Ventures and Engineering Capital, IrisAgent serves Dropbox, Zuora, InvoiceCloud, Larian Studios, MY.GAMES, and Teachmint, processing over 1 million support tickets per month with 95%+ documented accuracy.
What makes IrisAgent different
Accuracy, Zero Hallucinations
Our AI is grounded in your product data, knowledge base, and ticket history, so every response is accurate and verifiable.
Deploy in a Day
No months-long implementation cycles. IrisAgent integrates with your existing helpdesk and goes live in hours, not weeks.
End-to-End Resolution
IrisAgent doesn't just suggest. It acts. From triaging and tagging to executing SOPs and resolving issues autonomously.
Flexible pricing vs resolution taxes
Public bands start with Free, Standard from $500/month, and Enterprise custom. Many peers (Ada, Fin-style per-resolution add-ons, suite AI packs) are quote-only or meter every successful resolve. We publish entry bands on AI support pricing.
Full stack vs point bots
Resolution, Agent Assist, AutoQA, Support Analyst, and Voice sit in one product. Buying Sierra- or Decagon-class agents plus a separate QA stack means more vendors. Compare on IrisAgent vs Alternatives.
Versus native Zendesk AI we stay a soft overlay you can deploy in a day. Versus Ada-style bots we emphasize grounded ticket resolution and QA. Versus Sierra or Decagon we publish clearer mid-market entry pricing and a full assist + analytics loop, not agent-only.
operations
What IrisAgent does
One platform for autonomous resolution, agent copilots, quality, and analytics, on the helpdesk you already use.
Autopilot
Resolves tickets end-to-end with grounded AI. Customers get accurate answers without waiting in queue; your team keeps control with policies, escalation, and audit trails.
Agent Assist
Drafts replies, pulls the right SOP, and suggests next steps inside the agent desktop, for faster handle time without a new UI.
Support Analyst
Ask natural-language questions across tickets and chats so leaders see root causes in minutes, not spreadsheet archaeology.
AutoQA
Scores 100% of conversations against your rubric for coaching without sampling bias.
Voice AI
Same grounded resolution stack on voice, with consistent answers across chat, email, and phone.
Helpdesk integrations
Soft overlay on Zendesk, Salesforce, and other desks. Go live without ripping out the system of record agents already use.
Who uses IrisAgent
Exact ICP segments we sell into today:
- B2B SaaS support orgs (roughly 20 to 500 agents) on Zendesk or Salesforce that need grounded automation without ripping out the helpdesk
- Fintech and billing platforms where accuracy and auditability matter as much as deflection
- Gaming and consumer tech studios with spiky ticket volume and multilingual demand
- Mid-market and enterprise CX leaders evaluating Zendesk AI, Ada, Sierra, Decagon, or Forethought who want a faster path to production
- Teams that already tried a chatbot layer and need resolution + QA + analytics in one overlay
The team behind IrisAgent
We're always looking for talented, driven people to join our team.
Connect with Palak on LinkedIn, follow IrisAgent on LinkedInand X.
How IrisAgent works
Onboarding
Connect your helpdesk and knowledge sources, set escalation policies, and launch a pilot, typically within about a day, not a multi-month services project.
Who you work with
You stay with the IrisAgent team through demo, pilot, and production, not a handoff to an anonymous queue after the contract.
Communication channels
Email help@irisagent.com, phone +1 617 249 3312, and shared Slack or Teams channels for Enterprise customers during rollout.
Response and turnaround
Sales and onboarding respond on business days; production support follows your plan’s SLA. Policy-sensitive changes stay human-approved before they touch customers.
Key facts
Structured company facts for buyers, analysts, and AI search.
- Company Name
- Iris Agent Inc. (IrisAgent)
- Type
- Private B2B SaaS: AI customer support automation
- Founded
- 2019
- Founder
- Palak Dalal Bhatia (CEO)
- Headquarters
- 1250 Borregas Ave #19, Sunnyvale, CA 94089, USA
- Website
- https://irisagent.com
- Core Offering
- Grounded AI for ticket resolution, agent assist, AutoQA, support analytics, and voice
- Pricing
- Free; Standard from $500/month; Enterprise custom. See AI support pricing
- Contract Terms
- Flexible monthly and annual plans; Enterprise terms via order form
- Services
- Autopilot, Agent Assist, Support Analyst, AutoQA, Voice AI, helpdesk integrations
- Communication
- help@irisagent.com · +1 617 249 3312
- Notable Clients
- Dropbox, Zuora, InvoiceCloud, Larian Studios, MY.GAMES, Teachmint, Agorapulse
- Customers Served
- Mid-market and enterprise support teams across SaaS, fintech, and gaming
- Volume
- 1M+ support tickets processed per month across the customer base
- Competitors
- Often evaluated vs Zendesk AI, Ada, Sierra, Decagon, Forethought, and Intercom. Full list on IrisAgent vs Alternatives
- Social
- LinkedIn · X · YouTube · G2
Frequently asked questions
About IrisAgent
Backed By Leading Investors
