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Learn how to Increase renewals and prevent at-risk accounts with proactive AI-powered support automation
A Product-Led growth (PLG) strategy puts the product at the forefront of the customer journey to drive conversion, adoption, retention, and expansion. In order to achieve the aforementioned, customer success, customer support and product functions need to deliver the best possible customer experience.
Customer Success teams are often in the cross-hairs for poor customer experiences, tasked with improving CSAT, driving renewals, and retention. However, accessing real-time insights into product issues, potential customer churn, and revenue impact is a blind spot for Customer Success teams. IrisAgent AI-powered Support Automation platform addresses this challenge by unlocking product insights and issues in real-time along with key revenue metrics and delivering them to Customer Success teams in real-time. Customer Success teams thus can avert at-risk accounts, focus on CSAT and maximize renewals.