Aviation support where every answer has to be traceable
Precision is non-negotiable
A vague or invented answer about a maintenance record, a due item, or a compliance workflow is not acceptable in an industry built on traceability.
Deep, specialized product knowledge
Questions reference aircraft models, maintenance programs, and CAMP-specific workflows. Generic chatbots and keyword search could not handle them reliably.
Steady, global volume
Operators fly around the clock and across time zones, so thousands of cases arrive every month and knowledge sits with a limited pool of experts.
Knowledge spread across years of tickets
Many correct answers existed only inside past resolved cases, not in the published documentation.
Grounded AI on Zendesk and AI search
Grounded answers on incoming cases
Each new Zendesk case gets an AI answer drawn only from CAMP documentation and previously resolved cases, with sources, so agents verify instead of research.
AI search that answers or steps aside
Customers ask questions in natural language and get answers backed by CAMP articles. When the documentation does not cover a question, the AI says so instead of guessing.
Daily quality review during the proof of concept
Every answer's cited articles were checked against the source during the rollout, so CAMP saw accuracy on its own questions before expanding.
What changed
84% of support cases arrive with a grounded answer
Agents start from a source-backed AI answer on 84% of cases instead of researching from scratch.
80% of AI search questions answered from verified knowledge
80% of questions were answered from CAMP content. The rest were not guessed at, and those gaps now show the team where documentation needs to grow.
Thousands of cases a month, no migration
Steady global case volume is handled on the same Zendesk desk CAMP already ran.
From proof of concept to paid deployment
CAMP moved from a measured proof of concept to an ongoing production deployment.
Why aviation software teams choose IrisAgent
- Grounded, not guessed. Answers trace to your own documentation and resolved cases. When the knowledge is not there, the AI declines, which is the only acceptable behavior in a regulated industry.
- Proven on your data before you commit. Run a proof of concept on your real questions and review every answer before rollout.
- No re-platforming. IrisAgent layers onto Zendesk, Salesforce, and other helpdesks you already run.