AI voice agents for your Exotel phone lines

Route Exophone calls to IrisAgent Voice AI with one App Bazaar call flow. Keep your number, let AI answer routine calls, and transfer to your team when a person is needed.

Book a demo

Or read the Exotel setup guide →

Exotel App Bazaar call flow with a Connect applet installed on an Exophone, routing a refund call to IrisAgent Voice AI, resolved with human handoff ready

Trusted by Fortune 500 companies and serving 1M+ tickets a month

How IrisAgent works with Exotel

Exotel keeps running your phone lines. A call flow with a Connect applet, assigned to your Exophone, sends calls to an IrisAgent number, and IrisAgent Voice AI answers them. When a caller needs a person, IrisAgent transfers the call to your team.

Stays the same in Exotel

  • Your Exophones and the numbers customers dial
  • Your Exotel account and admin access
  • Your other call flows in App Bazaar
  • Which Exophones route to IrisAgent, set by you in Installed App

What IrisAgent adds

  • A voice agent that answers from your knowledge base and past tickets
  • Procedures for lookups, refund checks, and ticket creation
  • Human handoff to the agent or queue number you choose
  • Recordings and transcripts in Activity, Conversations

By , CEO & Co-founder, IrisAgent · Last updated November 9, 2026

Answer Exophone calls with AI

Build one call flow in App Bazaar and install it on the Exophones you choose. IrisAgent answers those calls, and your other Exophones keep their current flows.

Callers hear answers grounded in your knowledge base and past tickets, in English or in the caller's own language with multilingual auto-detect.
Book a demo
Answer Exophone calls with AI
Transfer to your team when a person is needed

Transfer to your team when a person is needed

Turn on Human handoff and enter a direct agent, ring group, or contact-center number. IrisAgent transfers only when a procedure calls for it or it cannot answer, so routine calls stay with the AI.

The transfer is immediate. If no one picks up, the call follows your phone routing, such as voicemail.

Review every call

Every call lands in Activity, Conversations with the recording, transcript, and the procedures that ran.

Add AutoQA to score calls against rules you write in plain English, for the AI and your agents in one dashboard.
Review every call
Grounded answers, secure by default

Grounded answers, secure by default

Voice AI answers from your own knowledge base and past tickets. Procedures override those answers when a caller's request matches, so policy-driven calls follow your steps.

SOC 2 Type II and HIPAA controls, with PII redacted before storage. See security.
Book a demo

Set up Exotel with IrisAgent

The IrisAgent team turns on Voice AI and provisions your number. Then you build one call flow in Exotel and install it on your Exophone.

Before you start

  • An Exotel account with admin access
  • An Exophone (virtual number) that receives customer calls
  • Access to App Bazaar to create and edit call flows
  • An IrisAgent account, connected to your ticketing platform or using your public website as the knowledge source
  • The external phone number provided by the IrisAgent team
1

Sign up for IrisAgent

Get your Voice AI number.

  1. Sign up by connecting your ticketing platform or by using your public website as the knowledge source.
  2. The IrisAgent team turns on Voice AI and gives you an external phone number for it.
2

Create a call flow

In Exotel App Bazaar.

  1. Sign in to the Exotel dashboard.
  2. Go to App Bazaar and click Create under Custom Apps.
  3. Name the call flow (for example, "IrisAgent Voice AI").
  4. Drag the Connect applet onto the canvas.
  5. In Dial Whom, choose to dial a number and enter the IrisAgent phone number in full E.164 format (for example, +91 for India or +1 for the US).
  6. Click Save. Optionally adjust Ring Duration, Call Duration, and a fallback in the Connect applet.
3

Assign the call flow to your Exophone

In the Exotel Admin section.

  1. In the Admin section, click ExoPhones.
  2. Find the Exophone your customers dial.
  3. In the Installed App column, open the drop-down and select your call flow.
  4. Save. You can assign multiple Exophones to one call flow.
4

Turn on human handoff

In IrisAgent Voice AI settings.

  1. In Voice AI settings, open the Call transfer tab.
  2. Turn on Human handoff.
  3. Enter the Transfer phone number in international format: a direct agent, ring group, or contact-center number.
  4. Optional: enter an Extension (up to 10 digits), dialed after the destination answers.
  5. Enter the Message before transfer. Default: "I'll connect you with a human agent now."
  6. Click Save transfer settings. Never use an Exophone that runs the IrisAgent call flow, or the call will loop.
5

Test it

Place a real phone call. A browser test does not check the phone route.

  1. Call the Exophone from an external phone.
  2. Confirm you hear the IrisAgent Voice AI greeting.
  3. Ask a few common customer questions and check the answers.
  4. Trigger your handoff condition (for example, ask for a person) and confirm the destination rings.
  5. Review the call in Activity > Conversations.

Full guide: Voice AI on Exotel · Voice AI overview

Flexible pricing

Pick the model that matches your call volume. Your Exotel plan stays with Exotel.

USAGE-BASED

$400

per month

From 2,000 included minutes, scaling to custom plans for higher volume.

RESOLUTION-BASED

$0.99 to $2

per resolved call

Your rate sits in this range based on monthly volume. Nothing charged when the call goes to a human. No per-seat fee.

Put Voice AI on your Exophone this week
Book a demo

Any questions?

We got you.

Related: Voice AI · AI call center · AI answering service · All telephony integrations · Exotel setup guide