AI voice agents for your GoTo Connect phone system

Route GoTo Connect calls to IrisAgent Voice AI with one dial plan. Keep your number, answer every call or only after hours, and transfer to your team when a person is needed.

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Or read the GoTo Connect setup guide →

GoTo Connect dial plan with business hours sending after-hours calls to an external number for IrisAgent Voice AI, with the call resolved and human handoff ready

Trusted by Fortune 500 companies and serving 1M+ tickets a month

How IrisAgent works with GoTo Connect

GoTo Connect keeps running your phone system. A dial plan sends calls to an external IrisAgent number, and IrisAgent Voice AI answers them. When a caller needs a person, IrisAgent transfers the call back to your team.

Stays the same in GoTo Connect

  • Your GoTo Connect numbers and extensions
  • Your GoTo Connect account and users
  • Ring groups, call queues, and voicemail for your team
  • Which calls go to AI, set by you in the dial plan

What IrisAgent adds

  • A voice agent that answers from your knowledge base and past tickets
  • Procedures for lookups, refund checks, and ticket creation
  • Human handoff to the GoTo Connect number you choose
  • Recordings and transcripts in Activity, Conversations

By , CEO & Co-founder, IrisAgent · Last updated November 9, 2026

Answer GoTo Connect calls after hours

Set business hours in your GoTo Connect dial plan and IrisAgent answers outside them only, for example nights and weekends. Your team keeps the daytime calls.

Add a fallback option, such as voicemail, for when the external number is unavailable.
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Answer GoTo Connect calls after hours
Transfer to your team when a person is needed

Transfer to your team when a person is needed

Turn on Human handoff and enter a GoTo Connect ring group or direct agent number. IrisAgent transfers only when a procedure calls for it or it cannot answer, so routine calls stay with the AI.

The transfer is immediate. If no one picks up, the call follows your GoTo Connect routing.

Review every call

Every call lands in Activity, Conversations with the recording, transcript, and the procedures that ran.

Add AutoQA to score calls against rules you write in plain English, for the AI and your agents in one dashboard.
Review every call
Grounded answers, secure by default

Grounded answers, secure by default

Voice AI answers from your own knowledge base and past tickets. Procedures override those answers when a caller's request matches, so policy-driven calls follow your steps.

SOC 2 Type II and HIPAA controls, with PII redacted before storage. See security.
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Set up GoTo Connect with IrisAgent

The IrisAgent team turns on Voice AI and provisions your number. Then you build one dial plan in GoTo Connect.

Before you start

  • A GoTo Connect account with admin or super admin access
  • Access to the GoTo Connect PBX Administration portal
  • A GoTo Connect phone number that receives customer calls
  • An IrisAgent account, connected to your ticketing platform or using your public website as the knowledge source
  • The external phone number provided by the IrisAgent team
1

Sign up for IrisAgent

The IrisAgent team turns on Voice AI and gives you an external phone number.

  1. Sign up by connecting your ticketing platform, or use your public website as the knowledge source.
  2. Get the external phone number for Voice AI from the IrisAgent team.
2

Create a dial plan in GoTo Connect

In the GoTo Connect Admin Portal.

  1. Sign in to the GoTo Connect Admin Portal.
  2. Go to Phone System > Dial Plans and click + Add Dial Plan.
  3. Name the dial plan (for example, "IrisAgent Voice AI").
  4. Add a node that routes calls to an external number, and enter the external phone number from the IrisAgent team.
  5. Optional: set business hours to use AI only at certain times, and fallback options if the external number is unavailable.
  6. Click Save.
  7. Route your GoTo Connect phone number to the new dial plan. GoTo Connect help: Route a phone number in the admin portal.
3

Turn on human handoff

In IrisAgent Voice AI settings.

  1. In Voice AI settings, open the Call transfer tab.
  2. Turn on Human handoff.
  3. Enter the Transfer phone number in international format, such as a GoTo Connect ring group or a direct agent number.
  4. Optional: enter an Extension (up to 10 digits), dialed after the destination answers.
  5. Enter the Message before transfer. Default: "I'll connect you with a human agent now."
  6. Click Save transfer settings. Never use a number that routes back to IrisAgent, or the call will loop.
4

Test it

Place a real phone call. A browser test does not check the phone route.

  1. Call your number from an outside phone (not a GoTo Connect line).
  2. Confirm you hear the IrisAgent Voice AI greeting.
  3. Try a few common customer questions and check the responses.
  4. Trigger your handoff condition (for example, ask for a person) and confirm the destination rings.
  5. Review the call in Activity > Conversations.

Full guide: Voice AI on GoTo Connect · Voice AI overview

Flexible pricing

Pick the model that matches your call volume. Your GoTo Connect plan stays with GoTo.

USAGE-BASED

$400

per month

From 2,000 included minutes, scaling to custom plans for higher volume.

RESOLUTION-BASED

$0.99 to $2

per resolved call

Your rate sits in this range based on monthly volume. Nothing charged when the call goes to a human. No per-seat fee.

Put Voice AI on your GoTo Connect line
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Any questions?

We got you.

Related: Voice AI · AI call center · AI answering service · All telephony integrations · GoTo Connect setup guide