AI voice agents for your Ozonetel phone lines

Route CloudAgent calls to IrisAgent Voice AI with one IVR flow and an inbound campaign. Keep your DID, let AI answer routine calls, and transfer to your team when a person is needed.

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Ozonetel CloudAgent IVR flow and running inbound campaign on a DID, routing a delivery call to IrisAgent Voice AI, resolved with human handoff ready

Trusted by Fortune 500 companies and serving 1M+ tickets a month

How IrisAgent works with Ozonetel

Ozonetel CloudAgent keeps running your phone lines. An IVR flow, selected in an inbound campaign on your DID, transfers calls to an IrisAgent number, and IrisAgent Voice AI answers them. When a caller needs a person, IrisAgent transfers the call to your team.

Stays the same in Ozonetel

  • Your DIDs and the numbers customers dial
  • Your CloudAgent account and admin access
  • Your other campaigns, dispositions, and wrap-up settings
  • Which DIDs route to IrisAgent, set by you in the inbound campaign

What IrisAgent adds

  • A voice agent that answers from your knowledge base and past tickets
  • Procedures for lookups, refund checks, and ticket creation
  • Human handoff to the agent or queue number you choose
  • Recordings and transcripts in Activity, Conversations

By , CEO & Co-founder, IrisAgent · Last updated November 10, 2026

Answer Ozonetel calls with AI

Build one IVR flow in CloudAgent and select it in an inbound campaign on the DID you choose. IrisAgent answers those calls, and your other campaigns keep running as they are.

Callers hear answers grounded in your knowledge base and past tickets, in English or in the caller's own language with multilingual auto-detect.
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Answer Ozonetel calls with AI
Transfer to your team when a person is needed

Transfer to your team when a person is needed

Turn on Human handoff and enter a direct agent, ring group, or contact-center number. IrisAgent transfers only when a procedure calls for it or it cannot answer, so routine calls stay with the AI.

The transfer is immediate. If no one picks up, the call follows your phone routing, such as voicemail.

Review every call

Every call lands in Activity, Conversations with the recording, transcript, and the procedures that ran.

Add AutoQA to score calls against rules you write in plain English, for the AI and your agents in one dashboard.
Review every call
Grounded answers, secure by default

Grounded answers, secure by default

Voice AI answers from your own knowledge base and past tickets. Procedures override those answers when a caller's request matches, so policy-driven calls follow your steps.

SOC 2 Type II and HIPAA controls, with PII redacted before storage. See security.
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Set up Ozonetel with IrisAgent

The IrisAgent team turns on Voice AI and provisions your number. Then you build one IVR flow in CloudAgent and run it in an inbound campaign on your DID.

Before you start

  • An Ozonetel CloudAgent account with admin access
  • A DID (phone number) in Ozonetel that receives customer calls
  • Access to the CloudAgent Admin Console to edit campaigns and IVR settings
  • An IrisAgent account, connected to your ticketing platform or using a public website as the knowledge source
  • The external phone number provided by the IrisAgent team
1

Sign up for IrisAgent

Get your Voice AI number.

  1. Sign up by connecting your ticketing platform or a public website as a knowledge source.
  2. The IrisAgent team turns on Voice AI and gives you an external phone number for it.
2

Create an IVR flow

In the CloudAgent Admin Console.

  1. Sign in to the Ozonetel CloudAgent Admin Console.
  2. Go to Admin > Configurations > IVR Flows and click New IVR Flow.
  3. Enter a Flow Name (for example, "IrisAgent Voice AI") and set Flow Type to IVR.
  4. Enable Transfer and set the flow to transfer calls to the IrisAgent phone number. Include the country code (for example, +91 or +1).
  5. Click Save.
3

Create an inbound campaign

Connect your DID to the IVR flow.

  1. Go to Campaigns, click Create Campaign, and choose Inbound Campaign.
  2. Enter a Campaign Name.
  3. Select the DID your customers dial.
  4. Under IVR Flows, select the flow you just created.
  5. Set Dispositions and Wrap-up Time as needed, then click Save.
  6. Click Start/Stop to activate the campaign. Its status changes from "READY" to "RUNNING".
4

Register the IrisAgent number (optional)

Only if Ozonetel needs the number registered for routing.

  1. Go to Admin > Configurations > Manage Numbers and select Phone Numbers.
  2. Click New Number, enter the IrisAgent number with country code, and click Save.
5

Turn on human handoff

In IrisAgent Voice AI settings.

  1. In Voice AI settings, open the Call transfer tab.
  2. Turn on Human handoff.
  3. Enter the Transfer phone number in international format: a direct agent, ring group, or contact-center number.
  4. Optional: enter an Extension (up to 10 digits), dialed after the destination answers.
  5. Enter the Message before transfer. Default: "I'll connect you with a human agent now."
  6. Click Save transfer settings. Never use a DID that runs the IrisAgent campaign, or the call will loop.
6

Test it

Place a real phone call. A browser test does not check the phone route.

  1. Call your campaign's DID from an external phone.
  2. Confirm you hear the IrisAgent Voice AI greeting.
  3. Ask a few common customer questions and check the answers.
  4. Trigger your handoff condition (for example, ask for a person) and confirm the destination rings.
  5. Review the call in Activity > Conversations.

Full guide: Voice AI on Ozonetel · Voice AI overview

Flexible pricing

Pick the model that matches your call volume. Your Ozonetel plan stays with Ozonetel.

USAGE-BASED

$400

per month

From 2,000 included minutes, scaling to custom plans for higher volume.

RESOLUTION-BASED

$0.99 to $2

per resolved call

Your rate sits in this range based on monthly volume. Nothing charged when the call goes to a human. No per-seat fee.

Put Voice AI on your Ozonetel line this week
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Any questions?

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Related: Voice AI · AI call center · AI answering service · All telephony integrations · Ozonetel setup guide