Key Articles

Deep dive into the best Generative AI models for customer support and other chatbots, including LLama 2, Mistral, ...

Explore the transformative impact of AI in healthcare, including benefits, challenges, and future directions. Disc...

Explore the transformative potential of AI copilots across industries, from enhancing efficiency and safety in avi...

Explore how customer experience chatbots are transforming service sectors, providing 24/7 support, personalization...

Explore the transformative world of AI chatbots in digital communication, understanding their types, functionaliti...

Discover the top 8 AI chatbot examples enhancing business efficiency and customer engagement. Explore innovative a...

Discover the top 6 innovative ways AI is set to enhance customer experience in 2024, from personalized service to ...

Explore the transformative power of conversational commerce, the future of brand-customer interactions. Learn how ...

Discover how AI is revolutionizing contact centers and learn how your business can benefit from implementing AI te...

Explore the transformative potential of Generative AI in our comprehensive article. Learn how this cutting-edge te...

Discover how chatbots revolutionizes call center operations. Explore key features, benefits, and trends in AI chat...

Discover the three simple yet effective steps to streamline and scale your customer support operations in 2024. En...

Unlock the secrets of exceptional customer service with our comprehensive guide to key customer service metrics. L...

What is the impact of an AI Virtual Assistant on customer interactions? Learn about AI assistants, and their use c...

Discover how help desk automation is reshaping customer support paradigms. Learn about the benefits, key component...

Explore 2024's customer support automation trends with IrisAgent! AI-driven solutions, enhanced security, and pers...

Explore the latest customer service trends that are reshaping CX Stay ahead of the curve with insights into evolvi...

Want to know how to improve customer service? The wait is over. Get this complete comprehensive guide with busines...

Explore the transformative power of historical support data in unlocking advanced support automation and conversat...

Discover the benefits of ticket triage in managing customer support tickets. Learn how automated ticket triage hel...

Explore how customer sentiment analysis can aid in improving customer experience. Learn how it helps prevent escal...

Explore the benefits, needs, and implementation of conversational AI for customer service. Know how it's essential...

Learn how organizations can adopt processes and technologies to deliver fast resolutions using GenAI support autom...

Know how chatbot for customer service is revolutionizing the industry. Learn how to improve your customer engageme...

Handling AI tickets is made easy with AI ticket automation. Learn the benefits & processes to automate your AI tic...

Find out the impact of customer self-service and how it can improve your customer experience by employing the stra...

Are you having support escalation issues? Streamline the escalation process, and escalation steps & reduce escalat...

Complete guide to automated customer service. Know the pros, cons, & best practices. Boost your customer support w...

From chatbots to agent assistance, learn how businesses are using AI customer service to deliver effective custome...

Learn how integrating Jira with Salesforce can streamline collaboration, improve customer support, and boost produ...

Enhance your customer service with ChatGPT. Explore different use cases & benefits of ChatGPT in customer support ...

Real-time agent assist significantly enhances customer satisfaction, workforce efficiency, & organizational result...

We are proud to announce that we have also received our SOC 2 Type II Compliance report - making us one of the few...

Discover predictions & tips for success in customer support in 2023. Know about AI-powered SupportOps, integrate D...

Discover how IrisAgent's AI-powered support operations break down the siloed world of DevOps and Support, empoweri...

Enhance Support Ops strategy with secure tools. Discover SOC 2 certified IrisAgent's solutions for compliance & se...

IrisAgents Salesforce Integration helps Customer Support Teams resolve support cases faster, assist agent performa...

Excited to announce our launch on Zendesk and Intercom marketplaces! Bringing AI-powered proactive, contextual cus...

Measure the ROI of proactive AI with IrisAgent. Gauge the short-term effectiveness, assess long-term success & dat...

Enhance customer satisfaction, prevent churn & boost product improvement with automated 360 health monitoring. Mon...

Learn five effective strategies to optimize and revamp your customer support operations, leading to higher custome...

Manage your customer service ticket prioritization with user sentiment & business impact. Know the benefits, appro...

Explore IrisAgent's agent analytics dashboard for a holistic team & agent performance view. Optimize your customer...

Explore the merging of pre-sales and post-sales in today's business landscape. Learn how seamless sales & support ...

There is a huge surge in support tickets because of increased online activity due to COVID-19, the upcoming holida...

Learn how AI is changing the game in customer service by predicting and preventing customer churn. Explore innovat...

Boost NPS with AI-powered customer service. Know the strategies & benefits of using ai for personalized interactio...

Discover how AI workflows automate business processes. Learn about the benefits, challenges, implementation, and h...

Discover how IrisAgent & PagerDuty seamlessly bridge the gap between IT Ops & Customer Support, enhancing efficien...

Learn how IrisAgent & Zendesk integration is transforming customer support. Leverage advanced AI-powered solutions...

Learn how personalized customer service works. Explore consumer expectations & benefits of personalization. Retain...

Learn how to calculate & boost your customer service ROI with expert insights. Discover the formulas to calculate ...

Discover how Irisagent utilizes machine learning in customer service to spot the root causes of support issues swi...

Explore the potential of predictive customer analytics in enhancing customer support by proactively addressing iss...

Explore how IrisAgent leverages real-time data to drive customer experiences. From preventing customer churn to a ...

Learn how AI can be used today for customer support. Discover how to implement it and the benefits you can get by ...

Transform your customer experience by adopting proactive customer service practices. Discover the benefits, exampl...

Boost support efficiency and satisfaction through AI-powered ticket tagging automation. Streamline workflows, prio...

Learn how to increase customer visibility & how IrisAgent's platform unifies data, enhances understanding & transf...

Explore Iris Agents' journey in scaling a machine learning pipeline and the rationale behind selecting Google Clou...

Manage engineering escalations with AI & data analysis. Boost escalation procedures & strategies using Jira from s...