Key Articles

Are you having support escalation issues? Streamline the escalation process, and escalation steps & reduce escalat...

Complete guide to automated customer service. Know the pros, cons, & best practices. Boost your customer support w...

From chatbots to agent assistance, learn how businesses are using AI customer service to deliver effective custome...

Learn how integrating Jira with Salesforce can streamline collaboration, improve customer support, and boost produ...

Enhance your customer service with ChatGPT. Explore different use cases & benefits of ChatGPT in customer support ...

Effortlessly apply multiple tags to support tickets with the help of AI-based text analytics. Achieve high granula...

Real-time agent assist significantly enhances customer satisfaction, workforce efficiency, & organizational result...

We are proud to announce that we have also received our SOC 2 Type II Compliance report - making us one of the few...

Learn how to meet your Support goals in 2023 with Iris Agents' exclusive predictions, vital tips, and trends to en...

IrisAgent's AI-powered Support Operations break down the siloed world of DevOps and Support, empowering frontline ...

These days headlines seem to be dominated by the geo-political crisis and unfavorable macroeconomic environment co...

Enhance Support Ops strategy with secure tools. Discover SOC 2 certified IrisAgent's solutions for compliance & se...

IrisAgents Salesforce Integration helps Customer Support Teams resolve support cases faster, assist agent performa...

Excited to announce our launch on Zendesk and Intercom marketplaces! Bringing AI-powered proactive, contextual cus...

IrisAgent's no-obligation ROI calculator can show you how your organization can benefit from IrisAgent’s AI-powere...

Enhance customer satisfaction, prevent churn & boost product improvement with automated 360 health monitoring. Mon...

Learn five effective strategies to optimize and revamp your customer support operations, leading to higher custome...

Manage your customer service ticket prioritization with user sentiment & business impact. Know the benefits, appro...

This blog post covers our new agent analytics dashboard, which gives Customer Support leaders an extraordinary lev...

In the subscription-driven economy, there are tons of opportunities to upsell. Furthermore, customers can churn ve...

There is a huge surge in support tickets because of increased online activity due to COVID-19, the upcoming holida...

Well-designed AI can send you an alert if you receive a high number of at-risk customer support issues or when an ...

Boost NPS with AI-powered customer service. Know the strategies & benefits of using ai for personalized interactio...

Discover how AI workflows automate business processes. Learn about the benefits, challenges, implementation, and h...

PagerDuty’s on-call management, modern incident response, event intelligence, and analytics capabilities are best-...

Customer service is as much about the customer as it is about your business and team. Keep customers happy while ...

Personalization is the key advantage customer support teams need to improve customer experience. This blog post wa...

ROI of customer support includes increased profits, high productivity, and long-term business relationships. But h...

Discover how Irisagent utilizes machine learning in customer service to spot the root causes of support issues swi...

This article explores how companies can supercharge their customer support operations by moving towards predictive...

Real-time data is changing the way customer support operates. This post explains how IrisAgent combines real-time ...

Companies are moving from manually tagging support tickets to using AI to automate the process. This blog dives in...

This blog post describes how Artificial Intelligence in customer support can enhance digital transformation strate...

Ticket escalation occurs when a customer ticket is transferred to more experienced support staff, or in most cases...

Transform your customer experience by adopting proactive customer service practices. Discover the benefits, exampl...

Boost support efficiency and satisfaction through AI-powered ticket tagging automation. Streamline workflows, prio...

Customer experience is the backbone of any company’s success, and this is why companies funnel thousands of dollar...

Explore Iris Agents' journey in scaling a machine learning pipeline and the rationale behind selecting Google Clou...

Manage engineering escalations with AI & data analysis. Boost escalation procedures & strategies using Jira from s...

Utilizing insights and information from a wide range of platforms, including engineering, product, and operations,...