These days headlines seem to be dominated by the geo-political crisis and unfavorable macroeconomic environment co...

We are proud to announce that IrisAgent has achieved SOC 2 certification - ensuring that we have proper controls i...

IrisAgents Salesforce Integration helps Customer Support Teams resolve support cases faster, assist agent performa...

Excited to announce our launch on Zendesk and Intercom marketplaces! Bringing AI-powered proactive, contextual cus...

IrisAgent's no-obligation ROI calculator can show you how your organization can benefit from IrisAgent’s AI-powere...

Understanding customer health is critical to the success of any company. It predicts the future state of your rela...

This post describes five ways to improve customer support operations

Add user sentiment and business impact to Customer Support ticket prioritization.

This blog post covers our new agent analytics dashboard, which gives Customer Support leaders an extraordinary lev...

In the subscription-driven economy, there are tons of opportunities to upsell. Furthermore, customers can churn ve...

There is a huge surge in support tickets because of increased online activity due to COVID-19, the upcoming holida...

Well-designed AI can send you an alert if you receive a high number of at-risk customer support issues or when an ...

AI can help improve NPS by proactively resolving customer issues, reducing the number of escalations, and turning ...

AI workflow is essential in helping any organization ensure they are able to swiftly and efficiently answer their ...

PagerDuty’s on-call management, modern incident response, event intelligence, and analytics capabilities are best-...

Customer service is as much about the customer as it is about your business and team. Keep customers happy while ...

Personalization is the key advantage customer support teams need to improve customer experience. This blog post wa...

Some of the ROI of customer support include increased profits, high productivity, and long-term business relations...

This blog post shows how IrisAgent uses Jira and Machine Learning to find the root causes of support issues.

This article explores how companies can supercharge their customer support operations by moving towards predictive...

Real-time data is changing the way customer support operates. This post explains how IrisAgent combines real-time ...

Companies are moving from manually tagging support tickets to using AI to automate the process. This blog dives in...

This blog post describes how Artificial Intelligence in customer support can enhance digital transformation strate...

One of the major challenges in customer support operations is being efficient while ensuring an optimal customer e...

For so long companies have made customer experience their top priority seeing as customers are more likely and hap...

IrisAgent automates ticket tagging to improve visibility into top problem areas. Using NLP and Generative AI, Iris...

Customer experience is the backbone of any company’s success, and this is why companies funnel thousands of dollar...

Our learning in scaling a machine learning pipeline and why we chose Cloud Run over AI Platform

Transform support case escalations to engineering into your superpower with the right data and analysis

Utilizing insights and information from a wide range of platforms, including engineering, product, and operations,...